Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Maldonado

San Antonio,TX

Summary

Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

19
19
years of professional experience

Work History

Driver

Lyft
San Antonio, TX
08.2024 - Current
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Saved fuel by leveraging GPS to identify faster routes.
  • Transported riders to designated stops according to pre-determined schedules.
  • Enhanced customer satisfaction by providing courteous and professional service.

Scheduler

Texas Dermatology And Laser Specialists
San Antonio, Texas
08.2022 - 07.2024
  • Developed and maintained scheduling procedures to ensure timely completion of projects.
  • Assigned tasks to appropriate personnel based on their skill level and availability.
  • Resolved scheduling disputes between internal stakeholders in an effective manner.

Scheduler

Northeast OBGYN
San Antonio, Texas
02.2018 - 06.2022
  • Communicated schedule changes effectively throughout the organization when necessary.
  • Scheduled and confirmed appointments.
  • Handled incoming calls and directed callers to appropriate department or employee.

Unit Coordinator

st lukes baptist hospital
San Antonio, Texas
05.2005 - 04.2016
  • Maintained accurate records and documentation for all patients in the unit.
  • Coordinated patient transfers between units and other facilities.
  • Facilitated communication between healthcare providers throughout the organization.
  • Communicated with management to facilitate efficient unit operation.

Education

High School Diploma -

Burbank High School
San Antonio, TX
05-1993

Skills

  • Passenger transportation
  • Punctual and Reliable
  • GPS and route planning
  • Customer Service
  • Microsoft Outlook, Word, and Excel
  • Data Entry
  • Multitasking Abilities

Timeline

Driver

Lyft
08.2024 - Current

Scheduler

Texas Dermatology And Laser Specialists
08.2022 - 07.2024

Scheduler

Northeast OBGYN
02.2018 - 06.2022

Unit Coordinator

st lukes baptist hospital
05.2005 - 04.2016

High School Diploma -

Burbank High School
Monica Maldonado