Monica Maldonado
Temecula,CA
Summary
Well verse professional with order processing skills. Knowledgeable in shipping, receiving, inventory, and refund procedures for multiple online e-commerce sites. Child Care worker with more than 4 years combined experience in the field. Experience in customer service, cashiering and sales.
Overview
22
22
years of professional experience
Work History
Assistant Warehouse Manager
Britzgo USA INC
12.2017 - Current
- Use Teapplix to ship and process orders
- Check multiple selling e-commerce platforms (Walmart, Amazon, Shopify, New Egg...) to process new orders and handle returns
- Keep detail logs regarding returns
- Pack, stock, organize and rearrange products in the warehouse
- Help organize and maintain records of inventory as needed
- Maintain appropriate record keeping of purchases
- Send out inventory to FBA and to Canada as needed/ requested
- Use various shipping methods to ensure that customers will receive their orders on time (FedEx, USPS, UPS)
- Clerical work as needed
- Translated product manuals from English to Spanish
- Assist with customer service in Spanish as needed
- ONSITE FBA set up and order processing
Program Manager/ Supervisor
Casa De Amparo
06.2013 - 12.2017
- Maintain a clean and safe environment for all residents and staff
- Ensure the physical safety and care of all residents (newborns to 18 year old)
- Record keeping of progress notes, SIR's, point sheets, Health Referrals and other paperwork during my shift
- Communicate with therapist, and Social workers as needed
- Make Maintenance Request for Property Manager via intranet as needed
- Assure administration of medications per the medication policies and assure the accuracy of medical documentation
- Provide support and crisis intervention to residents
- Attend staff meetings, treatment teams, and trainings on a regular basis
- Provide input regarding staff trainings / needs to Director of Programs
- Abide by CCL policies and regulations
Program Leader
Think Together.ORG
04.2013 - 08.2013
- After school program at Temecula Elementary
- Sparked creativity and imagination by helping children discover new things each day
- Offered stimulating curriculum that accommodated all learning styles
- Carefully identified warning signs of emotional and developmental problems in children
- Incorporated music and art activities to encourage creativity and expression
Residential Supervisor
New Alternatives Inc., San Pasqual Academy
01.2008 - 01.2011
- Manage staff, Staff training and evaluation, conduct detail audits of 9 units on boy's side of campus checking for safety and cleanliness of units and resident rooms
- Be able to make rational and immediate decisions when foster youth have conflicts, provide counseling, generate Special Incident Reports as necessary, Implement IEP's and meet client's basic needs
Child Care Worker
DYRA for Kids
01.2003 - 01.2004
- Worked at an all-Girls house ages 12 to 15
- Crisis intervention, implement IEP's and meet client’s basic needs
- Completed daily paperwork as assigned
Education
B. A. - Spanish Literature and Culture
CSUSM
08.2004
Skills
- Active listener
- Reliable
- Excellent communication skills
- Approachable
- Strong computer skills
- Emergency procedures
- Behavior management techniques
- Cultural sensitivity
- Punctual
- Highly organized
- Order processing skills
Timeline
Assistant Warehouse Manager
Britzgo USA INC
12.2017 - Current
Program Manager/ Supervisor
Casa De Amparo
06.2013 - 12.2017
Program Leader
Think Together.ORG
04.2013 - 08.2013
Residential Supervisor
New Alternatives Inc., San Pasqual Academy
01.2008 - 01.2011
Child Care Worker
DYRA for Kids
01.2003 - 01.2004
B. A. - Spanish Literature and Culture
CSUSM
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