Summary
Overview
Work History
Education
Skills
Timeline
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MONICA MANZO

Chino Hills,CA

Summary

Experienced with overseeing multiple business locations to ensure seamless operations and high standards. Utilizes strategic planning and resource management to optimize performance. Track record of improving team productivity and customer satisfaction through effective leadership and problem-solving abilities.

Overview

17
17
years of professional experience

Work History

West Retail Area Manager

Asics America Corporation
06.2024 - Current
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Led multiple locations to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Store Manager (Head Coach)

Asics America Corporation
10.2019 - Current
  • Managed inventory control, cash control and store opening and closing procedures
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Completed point of sale opening and closing procedures
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
  • Recruit new talent to meet the store's coverage and demographic needs by reviewing resumes through Success Factors
  • Enforce HR policy and procedures to ensure adherence, completing, the appropriate HR forms as needed
  • Complete employee performance reviews to ensure they are accountable for job expectations
  • Monitoring sales floor activities by walking and visually inspecting the store to make decisions regarding employee breaks, observing employee interactions with customers, and BOH assignments
  • Managed store employees successfully in fast-paced environment through proactive communication.
  • District ASM monthly training and development.
  • Track record with internal development and promotion.

Human Resources ACE Program

Asics America Corporation
05.2023 - 02.2024
  • Gain insight of HR Operations: Employee life cycle, compensation, Employee relations and Compliance.
  • Interacted with all dept under the HR umbrella such as Payroll, Benefits, Talent Acquisition, Learning & Development and Diversity and Inclusion.
  • Collaborated in developing, implementing, and updating company policies.
  • Planned and hosted HR company online trainings.
  • Created and implemented a Mental Health Resource Flyer for Retail store awareness and support.
  • Received hands on training with Job requisitions, background checks, onboarding, and termination.
  • Gained knowledge of important HR practices and procedures, laws, and responsibilities.
  • Skills acquired: relationship management, HR knowledge, interpersonal skills, HRIS, reporting, data analysis, and problem solving.
  • Gain insight and experience working alongside the HR specialist (Employee Relations), Retail store level problem solving, guidance, performance management, development and investigations.

Store Manager

Nectar Bath Treats
12.2018 - 10.2019
  • Managed inventory control, cash control and store opening and closing procedures
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Completed point of sale opening and closing procedures
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
  • Recruit new talent to meet the store's coverage and demographic needs by reviewing resumes through Success Factors
  • Enforce HR policy and procedures to ensure adherence, completing, the appropriate HR forms as needed
  • Complete employee performance reviews to ensure they are accountable for job expectations
  • Monitoring sales floor activities by walking and visually inspecting the store to make decisions regarding employee breaks, observing employee interactions with customers, and BOH assignments
  • Managed store employees successfully in fast-paced environment through proactive communication.

Counter Manager

Macy's
04.2017 - 12.2018
  • Operated cash register to accurately complete customer financial transactions
  • Organized sale events and created eye-catching product displays to attract customers to my cosmetics counter
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals
  • Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events
  • Trained, coached and motivated 30-person team to achieve personal productivity and company goals and objectives
  • Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires
  • Performed all stock keeping processes and assisted in replenishing all items as per company policy
  • Facilitated strategies to present and sell merchandise through regular product demonstrations
  • Trained team members in successful strategies to meet operational and sales targets.

Beauty Department Manager

Kohl's Department Stores, Inc
10.2012 - 04.2017
  • Delivered product demonstrations and sample applications, raising exposure of key brands
  • Offered make-up tips and popular tutorials in alignment with latest trends
  • Arranged merchandise to present visually appealing displays and attract clientele
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs
  • Protected store assets and inventory via loss prevention procedures
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.

Customer Service Manager

Kohl's Department Stores, Inc
11.2008 - 10.2012
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
  • Followed through with client requests to resolve problems
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations
  • Completed special projects by using effective decision making, critical thinking and time management skills.

Education

Associate of Arts -

CSCA
Pasadena, CA
04.2007

High School Diploma -

A.B. Miller High School
Fontana, CA
06.2005

Skills

  • Customer Service
  • Human Resources Oversight
  • Originality and Creativity
  • Leadership Development
  • Business Leadership
  • Performance Monitoring and Evaluation
  • Multitasking and Organization
  • Store Merchandising
  • Problem-Solving
  • Team Building and Leadership
  • Recruiting and Hiring
  • Outstanding communication skills

Timeline

West Retail Area Manager

Asics America Corporation
06.2024 - Current

Human Resources ACE Program

Asics America Corporation
05.2023 - 02.2024

Store Manager (Head Coach)

Asics America Corporation
10.2019 - Current

Store Manager

Nectar Bath Treats
12.2018 - 10.2019

Counter Manager

Macy's
04.2017 - 12.2018

Beauty Department Manager

Kohl's Department Stores, Inc
10.2012 - 04.2017

Customer Service Manager

Kohl's Department Stores, Inc
11.2008 - 10.2012

High School Diploma -

A.B. Miller High School

Associate of Arts -

CSCA

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