- Outdoor Recreation
- Blogging/Vlogging
- Personal Development and Self-Improvement
- Watching Movies and TV Shows
Monica Marcus
Jacksonville,FL
Summary
HR professional with comprehensive background in managing diverse HR functions. Proven ability to enhance employee relations and drive organizational success through strategic HR planning. Known for fostering teamwork and adapting to dynamic workplace needs with strong communication and problem-solving skills.
Overview
14
14
years of professional experience
Work History
HR Generalist
Randstad Staffing
10.2024 - 11.2024
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Collaborated with managers to identify and address employee relations issues.
HR Generalist
Patterson Companies
09.2020 - 10.2024
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Enhanced workplace culture by promoting diversity, inclusion, and open communication initiatives.
- Improved employee retention by implementing effective onboarding and training programs.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Supported company growth by leading successful recruitment and hiring campaigns.
- Reduced employee turnover with proactive conflict resolution and performance management strategies.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Developed and implemented onboarding and orientation programs for new employees.
- Administered employee benefits programs and assisted with open enrollment.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Collaborated with managers to identify and address employee relations issues.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Advocated for staff members, helping to identify and resolve conflicts.
- Developed and monitored employee recognition programs.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Office Manager
MoneySolver
07.2017 - 09.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Office Manager
Miller's Mobile Services, Inc.
07.2010 - 07.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
No Degree - Accounting
Florida State Community College of Jacksonville
Jacksonville, FLSkills
- HR policies and procedures
- Onboarding and orientation
- Benefits administration
- Talent acquisition
- Diversity and inclusion
- Employee retention
- Microsoft Office Suite
- Performance management
- Vendor Relations
- Employee surveys
- Event planning
- Employment law (knowledgeable)
- Microsoft office
Currently studying for PHR exam
I have taken the exam once and missed it by a few points and am currently studying again to retake exam.
Interests
Timeline
HR Generalist
Randstad Staffing
10.2024 - 11.2024
HR Generalist
Patterson Companies
09.2020 - 10.2024
Office Manager
MoneySolver
07.2017 - 09.2020
Office Manager
Miller's Mobile Services, Inc.
07.2010 - 07.2017
No Degree - Accounting
Florida State Community College of Jacksonville
Similar Profiles
Stacy CastatorStacy Castator
Sales- Solutions Customer Service Representative at Randstad StaffingSales- Solutions Customer Service Representative at Randstad Staffing
Sebastian DicuSebastian Dicu
Project Manager/Branch Manager/Operations Director at Randstad StaffingProject Manager/Branch Manager/Operations Director at Randstad Staffing
AYSA SURELLERAYSA SURELLER
Customer Service Specialist (Remote) at Randstad StaffingCustomer Service Specialist (Remote) at Randstad Staffing