MONICA MARES
Fresno,CA
Summary
Reliable Home Care Provider with background in both residential and medical facility settings. Proven ability to provide compassionate care to individuals of diverse ages and health conditions, while maintaining professionalism and respect for patient privacy. Strengths include strong communication skills, problem-solving abilities, and aptitude for developing personalized care plans that enhance quality of life. Committed to making positive impact on patients' lives through consistent high-quality care.
Seasoned Call Center Representative with background in providing high-quality customer service through effective communication. Strengths include ability to manage complex calls, troubleshoot effectively and maintain composure under pressure. Significant impact in previous roles includes improved customer satisfaction rates and efficient problem resolution. Strong multitasker with exceptional interpersonal skills.
Overview
27
27
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Child Care Provider
Supportive Services
Fresno, CA
2020.06 - Current
- Ensured cleanliness of classroom areas including toys, furniture, materials.
- Helped develop motor skills through active playtime activities like running, jumping.
- Monitored children's progress through ongoing assessments of their abilities and interests.
- Maintained a clean and organized play area.
- Collaborated with teachers on special projects such as holiday parties or end-of-year events.
- Read books aloud to small groups or individual children.
- Encouraged positive interactions between children by providing supervision at all times.
- Sanitized toys and tables to maintain clean, safe environment.
Home Care Provider
IHSS Public Authority
Fresno, CA
2023.09 - 2024.02
- Participated in continuing education programs to stay abreast of new developments in the field.
- Maintained accurate records of patient care services provided.
- Managed client's schedule of doctor's appointments, therapies.
- Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
- Administered medications in accordance with physician instructions.
- Responded promptly to emergency situations involving clients.
Hospice Care Provider
IHSS Public Authority
Fresno, CA
2013.11 - 2020.08
- Ensured confidentiality of patient information at all times.
- Provided physical, emotional and spiritual support to terminally ill patients and their families.
- Assisted in the delivery of patient care services as delegated by the RN Case Manager or other healthcare professionals.
- Measured vital signs, recorded data gathered and provided treatment assistance to nurses.
Rehab Aide
Hallmark Rehabilitation
Fresno, CA
2004.07 - 2013.08
- Assist Therapist with Patients transfers, transport, family training for discharge.
- Work closely with Therapist to follow care plan.
- Date input admission, discharge treatment minutes.
- File, faxing, copies, charting, answer calls.
- Medical records filing pulling charts.
- Medicare part b chart audits.
- Clean equipment and therapy room, stock up supplies.
- ROM, treatment exercises, ambulation, feeding.
- Stroke patients training staff for Patients who had effected side with feeding and dressing.
- RNA training weights, follow treatment plans.
CNA Floater
Valley Health Care Center
Fresno, CA
2003.06 - 2013.04
- Managed multiple tasks simultaneously while maintaining accuracy in documentation.
- Answered call lights promptly and responded to patient requests quickly.
- Utilized critical thinking skills when making decisions about patient care needs.
- Observed patients progress and reported any changes in health status to supervisor.
- Responded to emergency situations using proper protocol and providing basic life support when needed.
- Provided float pool coverage.
- Monitored vital signs including temperature, pulse, respiration rate and blood pressure.
- Provided direct patient care, including bathing and dressing.
- Participated in continuing education programs related to CNA duties.
- Transferred patient in wheelchairs or with gurneys to other units or departments within the facility.
- Maintained a safe environment for patient by adhering to infection control policies.
- Reported changes in patient condition to nursing staff.
- Assisted patient with activities of daily living such as bathing, grooming, and dressing.
- Ensured that all supplies were properly stocked on unit before beginning shift.
- Supported non-ambulatory residents in range of motion exercises.
Manager
Mcdonalds, PDI FOODS-Dinuba
Dinuba, CA
1999.03 - 2003.02
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Established processes to ensure efficient workflow throughout the organization.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Trained employees on additional job positions to maintain coverage of roles.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Diploma - Medical Billing And Coding
Bryant & Stratton College
Buffalo, NY 2025.09 - 2026.05
CNA -
Fresno Adult School
Fresno, CAGeneral Ed Limited - High school diploma
Selma High School
Selma, CAGeneral Studies - high school diploma or GED
Early Childhood Education - Online course
Skills
- Customer Service
- Date input
- Medical Records
- Medical Chart Audits
- Filling
- Inbound and Outbound Calls /Faxing
- Long Term Care
- Assist Therapist PT and OT
- Ambulation
- Adl’s
- Patient Care:Long Term / Hospice Care
- Transfers
- Range of Motion
- Charting / Document patients
- Monitor At Risk Patients
- Assist Management
- Call and set up appointments and or medical equipment needed for patient
- Billing input for Medicare patients in Rehab only
- Icd-9
- Training Staff on Continuous treatment for patient
- Early Learning Child Care 0-5 years
Certification
- CNA
- Driver's License
- CPR Certification
Languages
- Multilingual
- Spanish
- Multilingual
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Willing To Relocate
- Clovis, CA
- Fresno, CA
- Selma, CA
Timeline
Diploma - Medical Billing And Coding
Bryant & Stratton College
2025.09 - 2026.05
Home Care Provider
IHSS Public Authority
2023.09 - 2024.02
Child Care Provider
Supportive Services
2020.06 - Current
Hospice Care Provider
IHSS Public Authority
2013.11 - 2020.08
Rehab Aide
Hallmark Rehabilitation
2004.07 - 2013.08
CNA Floater
Valley Health Care Center
2003.06 - 2013.04
Manager
Mcdonalds, PDI FOODS-Dinuba
1999.03 - 2003.02
CNA -
Fresno Adult School
General Ed Limited - High school diploma
Selma High School