Monica Marquez
Pomona,Ca.
Summary
Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies.
Focused on always producing high-quality and professional results.
Overview
11
11
years of professional experience
Work History
Maintenance Janitor
Sonoco Products Co
02.2022 - 05.2023
- Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming Bathrooms Offices and Breakrooms.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment available for use.
EVS Housekeeping
Kaweah Delta Medical Center
02.2018 - 02.2022
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Maintained a safe environment for patients and staff by adhering to infection control policies and procedures.
- Reduced cross-contamination risks by properly disposing of hazardous waste materials according to facility guidelines.
- Assisted in maintaining Joint Commission accreditation with consistent adherence to healthcare facility standards.
- Maximized efficiency through proper use and mixing
- of chemicals according to manufacturer instructions and safety guidelines.
- Promoted a positive workplace culture by actively participating in team meetings, trainings, and performance evaluations.
- Covid Terminal Clean.
House Cleaner Independent Contractor
Monica Marquez/Self
07.2017 - 07.2018
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Covid Terminal Clean.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Educated clients on best practices for maintaining a clean home between visits, leading to improved overall home care habits among customers.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
Independent House Cleaner
5 Star Agency
03.2012 - 07.2017
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Covid clean.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Educated clients on best practices for maintaining a clean home between visits, leading to improved overall home care habits among customers.
Education
NA - Esthetician Certificate
Northern California Institute of Cosmetology, Inc.
San Leandro, CA09.2017
High School Diploma -
Lyman High School
Lyman, NE06.1981
Skills
- Customer Service-Focused
- MSDS Knowledge
- Work Orders,Verbal & Written Communication
- Teamwork Abilities
- Problem Solving
- CDC Sanitization Guidelines PPE Safety
- Skilled Housekeeper
- Covid Terminal clean
Timeline
Maintenance Janitor
Sonoco Products Co
02.2022 - 05.2023
EVS Housekeeping
Kaweah Delta Medical Center
02.2018 - 02.2022
House Cleaner Independent Contractor
Monica Marquez/Self
07.2017 - 07.2018
Independent House Cleaner
5 Star Agency
03.2012 - 07.2017
NA - Esthetician Certificate
Northern California Institute of Cosmetology, Inc.
High School Diploma -
Lyman High School
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