Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Monica Marquez

Fremont

Summary

Office Manager with 8+ years of experience in administrative roles, specializing in office management, customer service, and process improvement. Demonstrated ability to enhance operational workflows, leading to an increase in productivity and a reduction in stock discrepancies. Proficient in managing AP/AR, data entry, and inventory systems, with strong interpersonal skills and a commitment to fostering a collaborative work environment.

Overview

8
8
years of professional experience

Work History

Office Manager

Laboratory Equipment Company
07.2021 - 09.2024
  • Managed purchase orders from initiation to completion by coordinating with customers, manufacturers, and sales representatives to ensure accurate processing, timely delivery, and customer satisfaction.
  • Tracked sales representatives commission dues by maintaining accurate records of submitted orders, purchase order amounts, and equipment types to ensure proper payment and reporting.
  • Monitored and maintained records of sales representatives commissions, tracking payments made per order and outstanding amounts due to ensure accuracy and transparency
  • Managed accounts payable and receivable records, oversaw collections when necessary, and maintained clear communication with customers and manufacturers to support smooth financial operations.
  • Supported vendor relationships by facilitating communication between sales representatives, customers, and manufacturer representatives to ensure smooth business operations.
  • Prepared and provided accurate customer quotes based on information submitted by sales representatives, ensuring timely and detailed responses.
  • Coordinated with service technicians and delivery companies to ensure successful customer deliveries, while keeping customers informed on shipment status and service needs.
  • Established new customer accounts by coordinating with key stakeholders and securing required documentation to ensure accurate and efficient onboarding.
  • Maintained up-to-date order status by promptly following up with the appropriate parties and updating all necessary records to ensure accuracy and efficiency.
  • Assisted high-level executives with various administrative tasks and ensured the office remained organized and up-to-date with operational needs.

Administrative Assistant

Laboratory Equipment Company
06.2019 - 07.2021
  • Coordinate internal functions, review purchase orders, and process orders efficiently.
  • Maintain accurate data entry and manage accounts receivables, ensuring up-to-date files.
  • Support sales reps, office management, and service technicians by timely paperwork submission.
  • Handle customer interactions via phone and email, enhancing customer satisfaction.
  • Perform clerical duties to ensure smooth office operations.
  • Streamlined purchase order review process, reducing errors through meticulous data entry and efficient file management.
  • Coordinated with sales representatives and service technicians to ensure timely submission of paperwork, enhancing team productivity.
  • Managed accounts receivables and processed orders, contributing to an increase in operational efficiency.
  • Maintained up-to-date files and accurate data entry, ensuring seamless office operations and high customer satisfaction.
  • Provided exceptional administrative support to office management, fostering a well-organized and smooth-running office environment.

Universal Banker

Bank of The West
09.2018 - 06.2019
  • Assisted customers with transactions and resolved complex issues, ensuring high satisfaction levels.
  • Supported platform bankers by setting up appointments, finding new clients, and organizing paperwork.
  • Opened and managed accounts, maintaining organization and meeting customer needs efficiently.
  • Led customer service initiatives, resolving complex issues and ensuring high customer satisfaction, while supporting platform bankers and managing clerical tasks.
  • Streamlined account opening processes and meticulously managed client documentation, enhancing operational efficiency and client experience.
  • Facilitated appointment setting and client acquisition, contributing to increased customer base and achieving sales targets.
  • Worked closely with platform bankers to organize new account paperwork and set up client appointments, fostering teamwork and operational harmony.
  • Implemented new customer service strategies on the teller line, improving transaction handling and customer satisfaction metrics.

Footwear Sales Floor Lead

Dick's Sporting Goods
05.2016 - 09.2018
  • Led footwear department, ensuring tasks were completed and organization maintained.
  • Handled all departmental paperwork and in-store changes.
  • Supervised cash register area, managing associates and financial tasks.
  • Implemented efficient processes, resulting in improved department performance.
  • Developed team skills, fostering a collaborative and productive environment.
  • Led footwear department, optimizing team efficiency and organization, resulting in an increase in sales.
  • Coordinated with associates to streamline daily tasks and improve customer satisfaction in the footwear department.
  • Managed department paperwork and store changes, ensuring accurate records and compliance with company policies.

Education

High School Diploma -

Washington High School
Fremont, CA
06-2016

Skills

  • Skilled in Microsoft Office tools
  • Skilled in accurate data entry
  • Customer Service Expert
  • Clerical Experienced
  • Detail Oriented Experienced
  • Office Management Experienced
  • Sales Support Expert

LANGUAGES

Spanish Native

Timeline

Office Manager

Laboratory Equipment Company
07.2021 - 09.2024

Administrative Assistant

Laboratory Equipment Company
06.2019 - 07.2021

Universal Banker

Bank of The West
09.2018 - 06.2019

Footwear Sales Floor Lead

Dick's Sporting Goods
05.2016 - 09.2018

High School Diploma -

Washington High School

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