Summary
Overview
Work History
Education
Skills
Work Availability
Contact me at (509) 560-0295 or email at morrisonmonica75@yahoo.com
Timeline
Bartender

Monica Martin

Oroville,WA

Summary

Friendly Bartender with exceptional customer service skills and upselling skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Exceptional cash management. Fast learner.

Overview

11
11
years of professional experience

Work History

Bartender

Chesaw Tavern
06.2020 - 02.2023
  • Assisted with inventorying beverage stock and bar supplies.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Served high customer volumes during special events, nights, and weekends.

Housekeeper

Camaray Motel
05.2022 - 07.2022
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Operated electronic backpack vacuums and floor sweepers.
  • Changed bed linens and collected soiled linens for cleaning.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Dusted picture frames and wall hangings with cloth.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.

Line Cook/ Safety Marshal

Wendys Restaurant
01.2012 - 02.2014
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Checked food temperature regularly to verify proper cooking and safety.

Ticket Seller

Washington State Fair
07.2014 - 07.2016
  • Processed cash and credit card transactions securely and promptly for customer payments.
  • Monitored ticket sales and provided detailed reports to management.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Informed customers of promotions to increase sales productivity and volume.
  • Answered customer inquiries regarding ticket availability, pricing and event information.

Education

General Education

Spsc Community College
Olympia, WA

Skills

  • Cash Register Operation
  • Suggestive Selling
  • Guest Satisfaction
  • Alcohol Ordering
  • Food Preparation and Safety
  • Reconciling Cash Drawers
  • Health Code Compliance
  • Sales Expertise
  • Identification Verification
  • High-Volume Environments
  • Name of System] POS
  • Customer Service
  • Credit and Cash Transactions
  • Bartending License
  • Age Identification and Compliance
  • Supply and Inventory Maintenance
  • Ordering Bar Supplies

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Contact me at (509) 560-0295 or email at morrisonmonica75@yahoo.com

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Timeline

Housekeeper

Camaray Motel
05.2022 - 07.2022

Bartender

Chesaw Tavern
06.2020 - 02.2023

Ticket Seller

Washington State Fair
07.2014 - 07.2016

Line Cook/ Safety Marshal

Wendys Restaurant
01.2012 - 02.2014

General Education

Spsc Community College

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Monica Martin