Monica Martin
Phoenix,AZ
Summary
Night Auditor with twelve years of experience in customer service, time management, and attention to detail. Seeking a career with growth opportunities within the company that aligns with values of integrity. Versatile hospitality professional with a 6 year background as Night Auditor. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths.
Overview
12
12
years of professional experience
Work History
Night Auditor
Marriott International
01.2018 - Current
- Manage late night check ins, manage guest requests, and modify reservations
- Promote Marriott Bonvoy program benefits and recognize current members
- Ensure proper billing upon guest departure by checking folios and managing high balance reports
- Maintain nightly reports, assist management and sales with reporting to clients and support management.
US BANK
01.2013 - 01.2018
- Process loan changes and issue approval, counteroffer, or decline based on the rate, term, collateral, and down payment changes
- Ensure underwriting conditions are met and within guidelines
- Re-run credit as expiration approaches and update verifications and documents to ensure timely closing
- Communicate clear and effectively with 3rd party vendors and internal staff.
American Internet Mortgage
01.2012 - 01.2013
- Gather verifications, review credit report and supporting documentation in a timely manner for loan approval
- Ensure conditions for approval are met and within guidelines, gather letters of explanation and supporting documents if needed
- Efficiently manage pipeline to ensure loans are on track for closing and funding
- Communicate with all parties to ensure we are on track for closing.
Education
High School Diploma -
Kearny School of International Business
San Diego, CA12.2011
Skills
- Strong organizational and time management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in managing budgets and handling financial documents
- Front Desk Operations
- Multitasking and Organization
- Problem-Solving
- Strong Work Ethic
- Night Audit Reports
- End-of-Day Processes
- Customer Service
References
- Juan Sanchez, Overnight Supervisor, Marriott International, 559-553-5223
- Gilbert Sanchez, Overnight Supervisor, Marriott International, 858-380-8932
- Daniel Walsh, Underwriting Manager, US Bank, 619-838-8312
Timeline
Night Auditor
Marriott International
01.2018 - Current
US BANK
01.2013 - 01.2018
American Internet Mortgage
01.2012 - 01.2013
High School Diploma -
Kearny School of International Business