Monica Martin
Garner,NC
Summary
Accounts Payable Manager with proven expertise in vendor management and payment reconciliation at Wall Recycling LLC. Achievements include enhanced financial reporting accuracy and improved vendor relationships. Proficient in problem-solving and team leadership, ensuring timely invoice processing and compliance with tax regulations. Successfully established and launched a new accounts payable department, leading a team of professionals to optimize operations.
Overview
15
15
years of professional experience
Work History
Accounts Payable Manager
Wall Recycling LLC
Raleigh, NC
04.2024 - Current
- Generated weekly check runs for approved invoices, ensuring timely vendor payments.
- Reviewed aging reports to facilitate prompt payment processing.
- Set up new vendors, including tax form and W9 collection, in the system.
- Reconciled discrepancies between vendor statements and internal accounts payable reports.
- Resolved vendor payment issues to maintain positive relationships.
- Processed vendor invoices efficiently while verifying necessary approvals and supporting documentation.
- Maintained organized filing systems for paper and electronic documents to enhance accessibility.
- Assisted with month-end and year-end closings to ensure accounting accuracy.
Accounts Payable Clerk
Wall Recycling LLC
Raleigh, NC
09.2023 - 04.2024
- Processed vendor invoice payments promptly to ensure timely settlements.
- Verified invoice coding accuracy prior to payment processing.
- Reviewed employee expense reports to ensure compliance with company policies.
- Updated vendor files, tax documents, and insurance information regularly.
- Reconciled monthly statements and transactions for accurate record-keeping.
- Coded invoices systematically to enhance organizational accuracy.
Accounts Receivable Clerk/Senior Billing Specialist
Wall Recycling LLC
Raleigh, NC
10.2020 - 09.2023
- Analyzed customer account data to identify discrepancies and payment trends.
- Collaborated with sales team to ensure timely collection of outstanding debts.
- Processed invoices, credit memos, and documentation related to accounts receivable.
- Conducted research on customer accounts to resolve payment inquiries efficiently.
- Provided audit support for accounts receivable by gathering necessary information.
- Generated weekly aging reports to monitor overdue payments and initiated follow-ups.
- Prepared monthly statements for customers, sending reminders as needed.
- Updated vendor files with new contact details and changes in payment terms.
Customer Service Manager
Walmart
Raleigh, NC
09.2016 - 07.2020
- Monitored staff performance to enforce customer service standards.
- Provided exceptional customer service, achieving high customer satisfaction rates.
- Ensured prompt resolution of customer inquiries through phone, email, and chat support.
- Reviewed customer feedback to pinpoint areas for improvement in service processes.
- Conducted training sessions on new products and customer service techniques.
- Evaluated returns, exchanges, and voids to maintain accurate transaction records.
- Maintained professionalism in stressful situations and diffused conflicts effectively.
- Reviewed employee performance and delivered ongoing coaching to enhance productivity.
Billing Clerk
Conway Freight
Durham, NC
06.2010 - 11.2016
- Verified billing data against client contracts to ensure accurate invoicing.
- Processed and dispatched invoices, adjustments, and credit memos efficiently.
- Performed data imports and manual keying to confirm invoice accuracy.
- Managed patient account payments by collecting and posting transactions.
- Determined correct postage by weighing envelopes containing statements before affixing stamps.
- Responded to customer inquiries to maintain high satisfaction levels.
Education
High School Diploma -
Lincoln-West High School
Cleveland, OH06-2023
Skills
- Vendor management
- Invoice processing
- Payment reconciliation
- Financial reporting and tax compliance
- Microsoft Excel proficiency
- Reconciliation and expense reporting
- Customer service excellence
- Attention to detail
- Problem solving skills
- Multitasking ability
- Leadership and supervision
- Team management
Timeline
Accounts Payable Manager
Wall Recycling LLC
04.2024 - Current
Accounts Payable Clerk
Wall Recycling LLC
09.2023 - 04.2024
Accounts Receivable Clerk/Senior Billing Specialist
Wall Recycling LLC
10.2020 - 09.2023
Customer Service Manager
Walmart
09.2016 - 07.2020
Billing Clerk
Conway Freight
06.2010 - 11.2016
High School Diploma -
Lincoln-West High School
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