Monica Martinez

• Provided exceptional care for homes and pets during owners' absence, ensuring their safety and well-being.
• Maintained regular communication with homeowners, updating them on any necessary information and addressing any concerns or issues promptly.
• Prepared food and water following instructions from pet owners.
• Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
• Performed general housekeeping duties, including watering plants, collecting mail, and ensuring the overall cleanliness and tidiness of the property.
• Responded to emergencies, such as potential security breaches or health concerns for pets, and handled them efficiently and effectively.
• Kept cages, kennels, play yards, and grooming areas neat and clean.
• Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.

• Managed schedules, including appointments with doctors and other healthcare providers, ensuring timely attendance and coordination of care.
• Medication management adjusted for any changes as noted by doctors
• Provided compassionate and dedicated care to grandparents, ensuring their comfort, safety, and well-being.
• Drove grandparents to medical appointments, ensuring timely and safe transportation.
• Ran errands, including grocery shopping, pharmacy visits, and other necessary tasks.
• Handled transportation logistics, planning efficient routes and managing time effectively.
• Demonstrated a strong sense of responsibility and reliability in fulfilling errands and appointments. - Adapted to changing schedules and priorities, maintaining flexibility to accommodate unforeseen circumstances.
• Communicated effectively with grandparents, ensuring their preferences and needs were addressed during outings and errands.
• Planned, prepared, and served meals and snacks according to prescribed diets.

• Coordinated events with Program Director increasing consistent online client attendance weekly
• Light data entry involving confidential identifying data
• Kept and updated client logs and emails on Excel
• Proofread speeches, presentations, and emails for errors, accuracy, and grammar.
• Hosted sessions and participation events/games via Zoom or in-person for clients on a weekly and for holiday events
• Assisted with life skills learning such as applying to college courses
• Evaluated program outcomes, providing insightful feedback for continuous improvement efforts.
• Offered technical support and troubleshot issues to enhance office productivity.
• Developed and maintained courteous and effective working relationships.
• Identified issues, analyzed information and provided solutions to problems.
• Excellent communication skills, both verbal and written.

• Conducted research on the internet for products, upcoming events for networking and pricing
• Proofread speeches and emails for errors, accuracy, and grammar
• Light data entry
• Assisted with coordinated events however dictated
• Aided executive in personal tasks such as scheduling appointments or running errands when needed.
• Provided emotional support and companionship to clients.
• Displayed absolute discretion at handling confidential information.
• Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
• Identified needs and coordinated plans for travel and out-of-town functions.

• Admin responsible for all contract and sub-contracts filing, including previous years with multiple strict guidelines/procedures for potential audits.
• Scanned, posted and updated insurance, citizen verification status and other certifications of employees into internal system for buyers.
• Handled sensitive information with discretion, maintaining confidentiality at all times as required by company policy or legal regulations.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Updated/reviewed data on Purchase Orders, internal stock for department transfer, product expiration and insurance expirations.
• Edited and proofread documents for accuracy and completeness.
• Received POs and/or work orders as requested for buyers.
• Requested invoices from suppliers and send necessary documents to accounts payable to close pos.
• Contacted suppliers for expedite request, verify shipping status, verify service status.

• Assist MRO buyers with incoming invoices via mail and email.
• Assist MRO buyer with transition to new version of Oracle (from an outdated MS DOS program).
• Received Purchase Orders for buyers in Oracle database.
• Communicated with vendors for missing work orders and invoices.
• Verified all invoices received in were signed by their originator.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Communicated with Accounting whenever vendor would ask for status of payment.
• Audited hours and service invoices with work orders received and questioned vendors for clarification on charges.
• Picked up and sort mail to appropriate department persons.

• Provide data entry, clerical and processing support to the TITAN Degree Audit ("TDA") system using SIS+ and DARS.
• Used an online integrated system to input data, which were extracted from imaged documents and/or paper transcripts.
• Collated and organized data entry documents into filing systems for easy access.
• Followed data entry protocols, rules and regulations.
• Compared transcribed data with source document to detect and correct errors.
• Reviewed and interprets data to ensure accuracy, validity and completeness of information input to computer system and if necessary, made corrections to the (students) DARwin record.
• Assisted the Evaluators with manual transcript entry in a timely manner.
• Assisted in responding to the TDA mailbox inquiries and helped maintain quick turnaround time in answering questions asked by various departments, staff and students.
• Maintained and provided a TDA mailbox statistical report (volume and turnaround time) on a weekly and monthly basis.
• Ability to match numbers and names quickly and accurately, trace and correct routine clerical recording and processing errors, read and write at a level appropriate to the duties of the position.
• Increased data accuracy by diligently inputting and verifying information from various sources.
• Conducted audits of existing data entry processes.

Experience in many areas of Admissions and Records -

• Post transcript payments
• Processed transcript requests
• Processed Hand Carries for students in a timely manner
• Trained incoming employees on transcript duties/procedures
• Locate and obtain various records as requested by Staff
• Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
• Increased efficiency by streamlining filing systems and organizing important documents.
• Manually assisted students in adding and dropping classes
• Review completed forms for accuracy and completeness.
• Assisted students in with issues related to admissions and registration.
• Assisted students in person and on the phone (Helpline) on correct procedures for completing forms and applications
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Processed student admissions applications
• Reviewed completed forms for accuracy, completeness and any errors
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Manually entered admissions applications
• Processed incoming and outgoing mail and packages according to established procedures.
• Managed time efficiently in order to complete all tasks within deadlines.
• Self-motivated, with a strong sense of personal responsibility.
• Paid attention to detail while completing assignments.