MONICA Martinez
Montrose,CO
Summary
Dedicated professional with demonstrated strengths in employee relations, building trust, and operational change. Desire a position to utilize my strong communication and management skills. Bringing knowledge of organizational procedures and the ability to improve employee performance and cultivate positive relationships.
Overview
23
23
years of professional experience
Work History
Human Resources Specialist
Delta Health
Delta, CO
10.2021 - Current
- Developed and implemented new employee onboarding process.
- Maintain confidential personnel files in accordance with applicable laws and regulations.
- Create offer letters and negotiate terms with position employees
- Maintained human resources records by processing applications and resumes.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Assists candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Schedule and conduct new employee orientations.
- Hire employees and processed hiring-related paperwork.
Orthodontic Assistant
Alexander Orthodontics
Montrose, CO
01.2020 - 04.2021
- Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
- Provided patient education regarding oral hygiene and post-treatment care instructions.
- Maintained sterilization of instruments according to OSHA standards.
- Organized patient records and kept track of treatment plans.
- Performed chairside duties including preparation of trays and passing instruments to the doctor during procedures.
- Assisted with laboratory procedures such as pouring models, trimming appliances, fabricating retainers.
- Created new hire training book and implemented new hire processes
- Facilitated employee relation meetings
- Exposed diagnostic dental x-rays to analyze teeth condition.
Human Resources Manager - Assistant Store Manager
City Market
Montrose, CO
05.2001 - 10.2019
- Developed and implemented recruitment strategies to attract qualified candidates.
- Identified, screened and interviewed potential employees.
- Conducted background checks and reference checks of prospective employees.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Implemented organizational change initiatives effectively while minimizing disruption in operations.
- Directed HR programs, policies and processes to improve operational efficiency.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Handled employee discipline and termination to address policy infractions.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Organized weekly meetings with department heads to review progress on key objectives.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Developed and maintained relationships with vendors and subcontractors.
- Ensured compliance with federal, state and local employment laws.
- Held exit interviews and documented information discussed with employees.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
Human Resources Manager - Assistant Store Manager
City Market
Fort Collins, CO
09.2017 - 05.2018
Human Resources Manager - Assistant Store Manager
City Market
Grand Junction, CO
08.2015 - 09.2017
Front End Manager
City Market
Durango, CO
01.2014 - 08.2015
- Developed and implemented recruitment strategies to attract qualified candidates.
- Identified, screened and interviewed potential employees.
- Conducted background checks and reference checks of prospective employees.
- Created job postings, tracked applicants and maintained applicant database.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Directed HR programs, policies and processes to improve operational efficiency.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Held exit interviews and documented information discussed with employees.
Front End Manager
City Market
Montrose , CO
05.2012 - 01.2014
Meat Department Manager
City Market
Montrose , CO
05.2011 - 05.2012
- Managed daily operations of the Meat Department, including staffing and scheduling.
- Ensured compliance with company policies, safety regulations, and sanitation standards.
- Developed strategies to increase sales and profitability of the department.
- Ordered, received, and stocked merchandise in a timely manner.
- Maintained accurate inventory records and monitored stock levels.
- Monitored customer service levels and responded promptly to customer inquiries or complaints.
- Provided training for new employees on proper meat cutting techniques, equipment usage, and safety protocols.
- Assisted in merchandising displays by rotating product regularly according to planograms.
- Established relationships with local vendors for fresh produce delivery.
- Resolved conflicts between staff members or customers efficiently and professionally.
Front End Manager - Customer Relations Manager
City Market
Montrose, CO
05.2003 - 05.2011
Courtesy Clerk-Customer Service-Bookkeeping
City Market Onion River Coop
Montrose, CO
01.2001 - 05.2003
Education
Certification - Workforce Management And Development
Michigan State University
East Lansing, MI01-2020
Certification - Human Resources Management
Michigan State University
East Lansing, MI01-2019
Member - SHRM
SHRM
Skills
- Trains and develops others
- Communicates effectively
- Organizational skills
- Leads change
- Problem solving
- Management and Leadership
- Legal Compliance
- Risk Management
- Corrective Action Planning
- Labor Relations
Timeline
Human Resources Specialist
Delta Health
10.2021 - Current
Orthodontic Assistant
Alexander Orthodontics
01.2020 - 04.2021
Human Resources Manager - Assistant Store Manager
City Market
09.2017 - 05.2018
Human Resources Manager - Assistant Store Manager
City Market
08.2015 - 09.2017
Front End Manager
City Market
01.2014 - 08.2015
Front End Manager
City Market
05.2012 - 01.2014
Meat Department Manager
City Market
05.2011 - 05.2012
Front End Manager - Customer Relations Manager
City Market
05.2003 - 05.2011
Human Resources Manager - Assistant Store Manager
City Market
05.2001 - 10.2019
Courtesy Clerk-Customer Service-Bookkeeping
City Market Onion River Coop
01.2001 - 05.2003
Certification - Workforce Management And Development
Michigan State University
Certification - Human Resources Management
Michigan State University
Member - SHRM
SHRM
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