Summary
Overview
Work History
Skills
Timeline
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MONICA MARTINEZ

Miami,United States

Summary

Highly experienced Inside Sales Representative known for exemplary project oversight skills and balancing customer needs. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and successful at managing multiple priorities with a positive attitude.

Overview

22
22
years of professional experience

Work History

Administrative Coordinator

Peters Plumbing Inc.
09.2023 - Current
  • Inbound and outbound calls, respond to inquiries from customers, vendors and other external contacts.
  • Schedule appointments for service technicians.
  • Facilitate smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Assist management with special projects to complete all tasks by deadlines.
  • Prepare detailed documents for city permits and reports.
  • Direct dispatching, routing, and tracking of 20 fleet vehicles.
  • Monitor real-time GPS tracking of units in field to optimize routing efficiency during emergency call outs.
  • Manage high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
  • Follow up with customers on pending quotes, payments and upon completion of work for feedback.
  • Processed routine administrative tasks such as ordering supplies or maintaining equipment inventory to support overall office functionality.
  • Coordinated logistics for special projects or large-scale incidents, ensuring adequate resource allocation and timely response efforts.
  • Facilitated briefings for field personnel before shifts, providing crucial information regarding potential hazards or priority assignments.

Inside Sales Representative

All Veterinary Supply
11.2021 - 07.2023
  • Answer customers' questions regarding products, prices and availability by phone calls, emails, text, customer walk in, etc.
  • Follow up on pending quotes to convert to sales order.
  • Manage friendly and professional customer interactions.
  • Maintain up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determine needs, delivered solutions and overcame objections through consultative selling skills.
  • Set up new accounts, establish customer credit, and set up payment methods.
  • Monitor website orders and verify order details for any fraudulent orders before shipment in timely and accurate manner.
  • Work closely with internal teams to expedite orders.
  • Managed timely and effective replacement of damaged or missing products.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Responded proactively and positively to rapid change.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Inside Sales Representative

American Medical Depot
07.2013 - 09.2021
  • Performed account set ups for new customers with correct contract pricing and web account access.
  • Create new products in company software by obtaining quotes from vendors for purchase orders to be placed for inventory.
  • Placing orders for medical supplies and capital equipment for clinics, hospital and primary care offices.
  • Assist field sales reps with product sourcing and proposal set ups for clients.
  • Uploading all faxes and emailed orders to customer accounts.
  • Submit returns, stock audit and credits for customers to appropriate departments.
  • Retrieve invoices and review account details for customers.
  • Maintain daily logs of customer interactions and contact information.
  • Create excel spreadsheet lists of products for clients who can only order formulary items under special contracts.
  • Maintain communication with field sales representatives.
  • Assisting inventory, purchasing, accounting and warehouse departments.

Inside Sales Representative

Consult A Dr.
10.2006 - 05.2013
  • Organization and set up of electronic medical records.
  • Communication with doctors through all North America. Expertise in resolving escalated customer service issues.
  • Support and assist customers with online orders.
  • Managed over 60 customer calls per day.
  • Scanning documents, faxing and emailing, preparing reports on daily basis.
  • Answering patient calls as well as working closely with healthcare professionals.
  • Manage and coordinate projects and programs to ensure high quality end results within given time frame.
  • Handle highly confidential, sensitive and/ or critical information, files, records and reports.
  • Research, compile, summarize and analyze information to formulate correspondence and respond to various inquiries from internal and external customers.

Customer Service Representative

North American Pharmaceuticals
02.2003 - 10.2006
  • Performed online filing and organizing paperwork.
  • Responsible for date entry and scheduling appointments for dr. consultations.
  • Completion of extensive checklists to ensure all policies and procedures were followed to company standard.
  • Worked with very active multi-line PBX switchboard. Scanning documents, faxing and emailing.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records. Recorded account information to open new customer accounts.
  • Educated customers about billing, payment processing and support policies and procedures.

Skills

  • Attention to Detail
  • Data Entry
  • Time Management
  • File Organization
  • Team Collaboration
  • Scheduling appointments
  • Project Management
  • Inventory Management
  • Employee Records Management
  • Vendor Management
  • Staff scheduling procedures
  • Ability to Build Relationships Loyal and Discreet (maintain confidentiality)
  • Microsoft Excel, Microsoft Outlook, Power Point& Quick Books
  • Handling high-pressure situations Conflict Resolution
  • Verbal and Written Communication Time Management
  • Analytical skills Professionalism and strong work ethic

Timeline

Administrative Coordinator

Peters Plumbing Inc.
09.2023 - Current

Inside Sales Representative

All Veterinary Supply
11.2021 - 07.2023

Inside Sales Representative

American Medical Depot
07.2013 - 09.2021

Inside Sales Representative

Consult A Dr.
10.2006 - 05.2013

Customer Service Representative

North American Pharmaceuticals
02.2003 - 10.2006

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MONICA MARTINEZ