Monica Martinez
Joliet,IL
Summary
Dedicated Material Handler with a positive attitude and strong attention to detail, honed at RJW Transport. Proven ability to enhance customer satisfaction through effective problem-solving and accurate inventory management. Skilled in heavy lifting and equipment safety, consistently maintaining a clean work environment while training new team members on best practices.
Overview
3
3
years of professional experience
Work History
Material Handler
RJW Transport
05.2022 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided backup support for organizational leadership.
- Assisted in the training of new team members on best practices for safe, efficient, and accurate material handling procedures.
- Double-checked cargo inventories and documentation for accuracy.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Sustained a clean work environment by adhering to housekeeping standards when handling merchandise deliveries daily.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Education
Joliet Junior College
Joliet, ILSkills
- Positive attitude
- Heavy lifting
- Workplace cleanliness
- Attention to detail
- Customer service
- Equipment safety
- Cycle counting
- Barcode scanning
- Bill of lading
- Willing to learn
- Labeling and boxing
- Wrapping and boxing
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Material Handler
RJW Transport
05.2022 - Current
Joliet Junior College
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