Monica Martinez
Severance,Co
Summary
Dynamic administrative professional with a proven track record in delivering exceptional support and optimizing office operations. Expertise in managing complex schedules, organizing critical documents, and enhancing workflow efficiency contributes to a highly productive work environment. Recognized for strong collaboration skills and the ability to achieve consistent results in fast-paced settings. Proficient in Microsoft Office Suite and effective communication, ensuring seamless multitasking and adaptability to meet evolving demands.
Overview
9
9
years of professional experience
Work History
Total Rewards and Payroll Specialist
Colorado Premium Foods
03.2024 - Current
- Processed payroll for over 500 employees using Paycom.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Ensured compliance with federal, state, and local payroll regulations.
- Conducted audits of payroll data to maintain accuracy and consistency.
- Collaborated with HR to resolve employee inquiries regarding payroll discrepancies.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Processed and entered data with high accuracy using advanced spreadsheet software.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
HR Reception /Administration Assist
Colorado premium
06.2023 - 03.2024
- Managed office communications, ensuring timely responses and efficient information flow.
- Coordinated scheduling for meetings, appointments, and events to optimize executive time.
- Maintained organized filing systems, improving document retrieval efficiency.
- Conducted inventory management of office supplies, ensuring availability without excess expenditure.
- Implemented a digital documentation system, reducing paper usage and enhancing accessibility.
- Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
Stylist
Beauty by monica
09.2018 - 01.2021
- Collaborated with team members to maintain an organized and efficient work environment.
- Implemented new styling trends, resulting in increased client retention and referrals.
- Conducted thorough consultations to assess client needs and recommend suitable products and services.
- Streamlined appointment scheduling processes, enhancing overall operational efficiency within the salon.
- Developed personalized hair care plans for clients, fostering long-term relationships and loyalty.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
stylist
Supercuts
04.2017 - 09.2018
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Executed precise haircuts and styling techniques tailored to individual client preferences.
- Managed appointment scheduling, optimizing workflow efficiency during peak hours.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Resolved guest complaints about service or style.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Education
Cosmetology -
IBMC collage
Fort Collins, Co01.2018
Diploma - undefined
Poudre High School
Fort Collins, CO01.2008
Skills
- Accurate payroll management
- Time sheet review
- Payroll administration
- Meeting deadlines
- Billing
- Telephone and email etiquette
- Exceptional Microsoft Excel skills
- Exceptionally organized
- Employee relations
- Report preparation
- Data imports
- I-9 documentation
- Attention to detail
- Customer service
- Time tracking and review
- E-mail and telephone communication
Timeline
Total Rewards and Payroll Specialist
Colorado Premium Foods
03.2024 - Current
HR Reception /Administration Assist
Colorado premium
06.2023 - 03.2024
Stylist
Beauty by monica
09.2018 - 01.2021
stylist
Supercuts
04.2017 - 09.2018
Diploma - undefined
Poudre High School
Cosmetology -
IBMC collage