Overview
Work History
Summary
Skills
Manager
Monica Mason

Monica Mason

San Diego,CA

Overview

23
23
years of professional experience

Work History

SAP Concur System Analyst

Oak Ridge Associated Universities (ORAU)
10.2023 - Current
  • Subject matter expert for Concur system.
  • Analyze Concur system and expense reporting processes recommending and implementing improvements for optimizing the system.
  • Partner with managers to gather requirements for new processes, policies, and approval workflows.
  • Responsible for configuration and ongoing maintenance of audit and validation rules, approval workflows and other Concur administration working with Concur support when needed. Oversee end-user testing and validation of new configuration or updates.
  • Lead communication and change management activities.
  • Train users and processors on existing and new functionality. Create and maintain training materials, job aids and provide ongoing support.
  • Identify areas of risk and system process violation of internal controls communicating to management.
  • Trouble shoot system issues including import errors, identifying root cause and correcting.
  • Provide management with reports and ad-hoc queries for analysis.

Implementation Consultant

Blackline Systems, Inc.
01.2022 - 12.2022
  • Led concurrent remote implementation projects managing project timeline and budget.
  • Consulted with clients to gather and document functional and business requirements. Translated requirements to design and configure the client's site.
  • Trained clients on configured solutions and administrative functionality. Provided support and feedback during validation, testing and deployment. Advised on best practices to optimize the product.
  • Trained clients on system integration mapping requirements.
  • Collaborated cross functionally with sales, account managers, technical implementation consultants, client support and third-party consultants.

Project Manager, Functional Consultant

SAP Concur
06.2015 - 01.2022
  • Led concurrent remote implementation projects of various SAP Concur products, solutions and add-on services for new and existing clients, managing project plan.
  • Consulted with clients to gather and document business requirements, translating business needs to design and configure contracted solutions.
  • Trained client’s implementation team on configured solutions and provided support and feedback during testing and validation phase.
  • Customized training and reference documents for client’s configuration
  • Trained clients on data mapping requirements of imports and extracts from and to their ERP system
  • Assisted and trained clients on building custom queries for reporting using Cognos Analytics
  • Worked cross functionally with sales, account managers, product support, technical support, client support, and third- party integration partners and consultants.
  • Mentored new team members on implementation processes and configuration.
  • Assisted client support with solving complex support cases.

Multiple Roles in Finance & Accounting

Hunter Industries, Inc.
01.2001 - 05.2015
  • Managed a team of 8 in high-volume full cycle accounts payable, employee expense reporting and reimbursement and corporate card programs.
  • Identified and led various process improvements, automation and special projects including implementation and global deployment of SAP Concur Travel and Expense and various Corporate Card programs resulting in efficiencies and cost savings. Identification and implementation of a P-Card resulted in over $100k revenue back to the company in its first year.
  • Developed and analyzed KPI's and metrics relating to AP and expense reimbursement. Results aided in various changes to maximize improvements and cost savings, as well as reorganization of staff workloads enhancing employee satisfaction.
  • Developed and maintained policies and procedures manuals including Travel and Business Expense policy.
  • Collaborated cross functionally with all levels of the organization and outside agencies

Summary

Over 14 years of experience with SAP Concur solutions in various roles with a background in accounting and expense management. I have a passion for identifying and implementing greater efficiencies and cost savings by optimizing systems and streamlining processes through automation. My focus is on end-user experience and satisfaction, while balancing alignment with established policy, compliance and internal control requirements.

Skills

  • SAP Concur
  • Expense Management
  • Corporate Card Management
  • Reporting and analysis
  • Cognos Query Studio
  • End User Training and Support
  • System analysis and optimization
  • Process Improvement
  • Project Management
  • Software configuration
  • Policy and procedure development

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