Monica May
Bellville,TX
Summary
With over 15 years of experience in HR and customer service environments, I am a meticulous business professional excelling in various roles. Adaptability and a self-motivated nature have enabled growth and success in management, sales, and customer engagement positions. Possessing a high level of proficiency in building lasting relationships with key decision makers, customers, and team members, all in pursuit of advancing company goals.
Overview
11
11
years of professional experience
Work History
Human Resources/Risk
Grocery Supply Company
03.2021 - Current
- Reviews and screens applicant resumes to identify qualified candidates and conducts pre-employment/random drug tests.
- Conducts onboarding/orientation process
- Maintains human resources information system and keeps employee files up to date and accurate.
- Resolves employee complaints and grievances successfully through mediation and collaboration.
- Fields employee inquiries related to Benefits, 401K plan, vacation, sick leave and employee assistance.
- Partners with senior leadership to establish and develop corporate and HR policies and procedures.
- Collaborates with outside agencies to ensure a successful open enrollment for our employees.
- Assists with processing payroll bi-weekly
- Coordinates 8 - 10 company engagements per year for the employees and participates as a company representative at community events and sponsorships.
- Lead on Safety Committee and conducts a monthly meeting.
- Coordinates safety classes for our facility
- Partners with corporate Risk department on Worker's compensation claims and maintains facility files.
Human Resources Manager
The Inn At Dos Brisas
08.2016 - 07.2020
- Part of three-person Upper Management team to develop and implement ideas and procedures for property.
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Devised hiring and recruitment policies for 63-employee company.
- Directed and controlled various benefit programs, medical, dental, vision packages and maintained employee folders.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
Event Coordinator
The Inn At Dos Brisas
01.2018 - 04.2020
- In addition to my role as HR Manager, I organized and coordinated 49 property events. Which consisted of Corporate Retreats, Family Getaways, and weddings while focusing on delivering superior customer service.
- Managed administrative logistics of events planning, including contract signing and fee collection. Managed event logistics and operations, including support staff, vendor services and volunteers. As well as coordinated with different company departments to ensure exceptional guest experience.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
Office Manager
Nature’s Necessities
07.2013 - 10.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Verified timecards to preparef bi-weekly payroll.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Education
Some College (No Degree) -
Houston Community College
Katy, TXMilitary MOS - SYDPERS Analyst
United States Army
Ft Benjamin Harrison, IN.11.1994
Skills
- MS office
- Google Applications
- Outlook
- Excel
- Payroll Applications
- Confluence
- Records Management Systems
- Dynamic Communication
- Employee Relations Management
- Professionalism and Integrity
- Time management
Timeline
Human Resources/Risk
Grocery Supply Company
03.2021 - Current
Event Coordinator
The Inn At Dos Brisas
01.2018 - 04.2020
Human Resources Manager
The Inn At Dos Brisas
08.2016 - 07.2020
Office Manager
Nature’s Necessities
07.2013 - 10.2016
Some College (No Degree) -
Houston Community College
Military MOS - SYDPERS Analyst
United States Army
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