Monica McArthur
Pleasantville,New Jersey
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
24
24
years of professional experience
Work History
Player Lounge Specialist
Harrah's Resort
09.2022 - Current
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
VIP Hospitality Host
Harrah’s Atlantic City
12.2013 - 03.2014
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed strong relationships with guests, leading to increased loyalty and referral rates.
Player Development Coordinator
Las Vegas Sands-Venetian Marketing Inc.
10.2009 - 10.2013
- Coordinated accommodations for high level customers for the hotel and casino resorts in Las Vegas and Pennsylvania
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Corresponded with clients through email, telephone, or postal mail.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Special Events Coordinator
Trump Marina Hotel & Casino
02.2007 - 11.2010
- Staffed events by maintaining roster of available personnel and reliable service providers.
- Collaborated with vendors and suppliers to ensure seamless delivery of exceptional event services.
- Facilitated communication between internal events personnel and external vendors to quickly resolve any conflicts or concerns.
- Managed budgets effectively, consistently meeting financial goals while delivering high-quality events.
National Marketing Branch Coordinator
Harrah’s Atlantic City
03.2007 - 10.2009
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Customer Development Host
Bally’s Atlantic City
11.2006 - 01.2007
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Customer Development Executive
Sands Hotel & Casino
12.2005 - 11.2006
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Corresponded with clients through email, telephone, or postal mail.
- Organized, maintained and updated information in computer databases.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Sales Representative
The 40/40 Club
10.2005 - 12.2005
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Accomplished multiple tasks within established timeframes.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Director of Player Development
Sands Hotel & Casino
05.2005 - 10.2005
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
National Marketing Coordinator
Trump Marina hotel & Casino
11.2000 - 05.2004
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
Education
Hospitality Management
ATLANTIC CAPE COMMUNITY COLLEGE
Mays Landing, New JerseySkills
- Creative Visualization
- Time Management
- Personable and friendly
- Exceptional communication
- Brand building
- Event Organization
- Quick Decision Making
- Highly motivated
- Strong Work Ethic
Computer Experience
- Microsoft Office
- Word
- Excel
- PowerPoint
- Outlook
Timeline
Player Lounge Specialist
Harrah's Resort
09.2022 - Current
VIP Hospitality Host
Harrah’s Atlantic City
12.2013 - 03.2014
Player Development Coordinator
Las Vegas Sands-Venetian Marketing Inc.
10.2009 - 10.2013
National Marketing Branch Coordinator
Harrah’s Atlantic City
03.2007 - 10.2009
Special Events Coordinator
Trump Marina Hotel & Casino
02.2007 - 11.2010
Customer Development Host
Bally’s Atlantic City
11.2006 - 01.2007
Customer Development Executive
Sands Hotel & Casino
12.2005 - 11.2006
Sales Representative
The 40/40 Club
10.2005 - 12.2005
Director of Player Development
Sands Hotel & Casino
05.2005 - 10.2005
National Marketing Coordinator
Trump Marina hotel & Casino
11.2000 - 05.2004
Hospitality Management
ATLANTIC CAPE COMMUNITY COLLEGE
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