Monica McClain
Woodstock,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Customer Engagement Specialist
Cox Communications
05.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
Marketing Specialist
Striking Market
05.2022 - Current
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Teamed with advertising agencies and outside consultants to develop strategic marketing plans.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
Business Owner/Operator
Advanced Restoration
01.2001 - 03.2022
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Prepared annual budgets with controls to prevent overages.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Consulted with customers to assess needs and propose optimal solutions.
Skills
- Fleet Dispatching
- Freight Operations
- Staff Training
- Answering Research Questions
- Report Transcription
- Regulatory Assurance
- Stocking and Replenishing
- Active Listening
- Credit Card Payment Processing
- Information Updates
- Customer Engagement Strategies
- Account Management
- Order Fulfillment
- Senior Leadership Support
- Conflict Resolution
- Customer Relationship Management
Additional Information
References Attached
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Engagement Specialist
Cox Communications
05.2022 - Current
Marketing Specialist
Striking Market
05.2022 - Current
Business Owner/Operator
Advanced Restoration
01.2001 - 03.2022
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