Monica McCoy

Responsible for operating a variety of equipment and systems used in controlling train movements, power distribution and system safety functions. Monitors and evaluates system performance and responds to service interruptions and other emergency conditions. Interfaces with and coordinates patron activities, and security and maintenance procedures.

Communicated with drivers to coordinate timely eta's for the clients. Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes. Maintained accurate records of all dispatched calls, improving data tracking for future analysis. Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

Driving the bus safely and responsibly, following traffic laws and company policies. Following assigned routes ad adhering to the established schedule. Ensuring the safety and comfort of all passengers during transit, including assisting with ADA boarding. Conducting pre-trip and post-trip inspections to ensure the bus is in good working condition. Maintain a clean and orderly interior. Provide excellent customer service, answering customer inquiries. Collect fares and tickets.

Respond to emergency and non-emergency calls, assign and route transportation requests, and ensure clear communication to provide quality support and care to customers, utilizing a CAD system. Allocate EMS resources appropriately based on decision making rules and protocols. Ensure completeness and accuracy of paperwork related to the position before shift completion. Assist in locating incident scenes and selecting the safest, fastest routes using locator aides. Relay instructions from supervisors and emergency information. Maintain knowledge of company policies, procedures, and regulations. Utilize equipment such as computers, printers, 911 equipment and telephones effectively.