Monica McDonnell
Summerville,SC
Summary
Energetic and dependable professional with extensive experience at Coast Guard and Navy Exchange locations, respectively. I am skilled in warehouse operations including heavy lifting, delivery and inventory management, as well as order processing and picklisting. I have past experience with operating forklift. I enjoy the physicality and teamwork that comes with working in the warehouse industry. Working behind the scenes to ensure that operations run smoothly gives me a sense of pride, especially when I am part a dynamic, positive team. I look forward to improving upon my current skills, as well as learning new ones.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sales Clerk/Warehouse Worker
Coast Guard Exchange
09.2022 - 06.2025
- Oversaw the stocking and daily maintenance of two kiosk micro stores, including inventory adjustment within the OS of the kiosks.
- Oversaw maintenance of two Starbucks Serenade machines.
- Assisted in receiving, stocking and distribution of merchandise.
- Verified invoices and inspected freight deliveries to ensure that incoming orders were accurate and within the store's system.
- Consistently lifted materials weighing as much as 75 pounds.
- Utilized pallet jacks and U-boats to load, unload, and move merchandise between the warehouse and store locations.
- Operated trucks and vans within all safety protocols.
- Maintained cleanliness and organization within the warehouse, sales floor and stockrooms.
- Cheerfully and promptly assisted customers at the front end with transactions such as purchases, returns and exchanges.
- Collaborated with team members and management to improve store sales through the addition of new and exciting product, as well as additional services, benefiting customer retention and relations.
- Rotated stock, checked for expired or damaged merchandise. Notified management of shrinkage such as theft, etc.
- Assisted with annual inventory.
- Assisted other departments as needed when the company encountered challenges such as staffing shortages due to illness, etc.
- Accurately and swiftly streamlined picking, packing, and delivery procedures.
- Assisted in the training of new employees, including safety procedures.
Warehouse Worker/Store Receiver
Navy Exchange (NEX)
10.2013 - 12.2015
- Received merchandise from freight deliveries and vendors.
- Met with Loss Prevention to ensure high value merchandise was checked in and secured within cages/safes.
- Assisted with returns and transfers.
- Utilized forklifts, pallet jacks and hand trucks to load, unload, and move merchandise within the warehouse and sales floor, adhering to all safety protocols.
- Safely lifted heavy materials and utilized equipment such as box cutters, shrink-wrap guns and balers.
- Ensured accuracy of orders by comparing invoices against freight/vendor deliveries, checking for discrepancies such as incorrect, damaged or missing product.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Maintained positive supplier/vendor relationships through consistent communication and feedback, as well as the addressment and resolution of negative issues.
- Communicated effectively and worked closely with co-workers to ensure top priority projects with deadlines were handled first.
- Organized inventory and stored warehouse equipment in a logical, easily accessible and safe manner, boosting quicker retrieval and minimizing injuries.
- Assisted team members across various departments in locating specific products upon request.
- Assisted with annual inventory
Certified Fitness Instructor
Pirate Fitness
07.2010 - 12.2010
- Led group MMA and kickboxing classes.
- Adapted classes to fit the needs of individuals with disabilities.
- Ensured that safety was a top priority by teaching proper exercise techniques and promptly addressing any questions or concerns.
- Provided exceptional customer service and prompt response to inquiries, keeping client retention high.
- Maintained a professional and welcoming environment by keeping the studio clean and organized.
- Designed and tailored diverse fitness plans to keep clients engaged and motivated.
- Remained up-to-date on established and new exercise industry trends by attending professional fitness seminars.
Martial Arts Instructor
Fournier's Leadership Karate Centers
09.2003 - 08.2010
- Instructed large martial arts classes for students of all ages and levels.
- Utilized and taught weapons, sparring and self defense practices in a safe manner, preventing injuries.
- Offered private lessons for students with special needs and physical disabilities.
- Developed interactive, dynamic and positive classes to keep students engaged and motivated.
- Held meetings with fellow instructors regarding curriculum development including new programs to ensure continued retention as well as gaining new clients.
- Evaluated student performance to determine rank promotion, as well as organizing and assisting in testing ceremonies.
- Kept certifications up-to-date in order to provide students the best and most current curriculum possible.
- Organized events and tournaments, as well as seminars for local schools and community centers.
- Handled administrative duties such as class scheduling, new client registration, attendance tracking, billing, leads follow-up, as well as maintaining a organized, clean studio.
- Kept families informed of student progress, scheduling changes and events, as well as responding to questions and concerns; thereby boosting rapport, building trust and maintaining high client retention.
Education
No Degree - Behavioral Health And Human Services
Southern Maine Community College
South Portland, ME05-2011
High School Diploma -
Prince of Peace Christian Academy
Sanford, ME05-2006
Skills
- Interpersonal communication skills
- Self-motivated and disciplined
- Cash register operation
- Inventory control
- Cleaning and organizing
- Heavy lifting
- Picking and packing
- Packaging and labeling
- Pallet jack handling
- Materials loading, unloading, handling and transport
- Checking in and processing deliveries
Certification
- Forklift certification - 2013-2016
Languages
English
Native or Bilingual
Timeline
Sales Clerk/Warehouse Worker
Coast Guard Exchange
09.2022 - 06.2025
Warehouse Worker/Store Receiver
Navy Exchange (NEX)
10.2013 - 12.2015
Certified Fitness Instructor
Pirate Fitness
07.2010 - 12.2010
Martial Arts Instructor
Fournier's Leadership Karate Centers
09.2003 - 08.2010
No Degree - Behavioral Health And Human Services
Southern Maine Community College
High School Diploma -
Prince of Peace Christian Academy
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