Monica Mckinney
East Orange,NJ
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
9
9
years of professional experience
Work History
Independent Travel Consultant
Moe'Unique Eveloution Travels
03.2018 - Current
- Built a loyal clientele base through consistent delivery of high-quality services and proactive communication.
- Utilized social media platforms effectively to promote available packages and engage with potential customers online.
- Spearheaded the development of a user-friendly website that showcased available travel packages, promotions, and offered online booking capabilities for clients'' convenience.
- Established referral partnerships with complementary businesses, such as event planners and real estate agents, to generate new leads and broaden client network.
Night Audit Supervisor
APA Woodville Hotel
02.2024 - 11.2024
- Monitored employee performance durnig shifts, providing constructive feedback to support ongoing professional development.
- Contributed to increased hotel revenue by accurately balancing daily transactions and identifying discrepancies.
- Enhanced guest satisfaction by efficiently managing audit tasks and promptly addressing any concerns or issues.
- Monitored shift logs for notable hotel operations information and reported findings to leadership.
Office Supervisor
Embassy Suites by Hilton New Jersery
06.2023 - 02.2024
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Implemented effective recognition programs that increased morale and motivation within the team.
- Ensured timely completion of projects by monitoring deadlines and setting clear expectations for staff.
Reservations Supervisor
Townplace Suites and Springhill Suites Marriott
03.2022 - 05.2023
- Enhanced communication between reservations team members by implementing regular meetings and updates.
- Implemented new software tools for more effective reservation tracking and management.
- Developed training materials to help new hires quickly become proficient in company policies and procedures.
- Assisted in the development of promotional packages, driving revenue growth within the department.
Office Manager
Quaility Inn Suites Loganville
08.2020 - 03.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Assistant Retail Store Manager
Citi Trends
01.2018 - 06.2020
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Completed routine store inventories.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
Hotel Sales Manager
Holiday Inn Suites Galleria
04.2016 - 02.2018
- Arranged and coordinated sales calls with prospective clients to generating outstanding financial growth in business for hotel.
- Implemented and created promotions to stimulate repeat business and attract new business travel accounts.
- Identified opportunities for growth by conducting market research and analyzing competitor strategies.
- Organized successful site visits for potential clients, highlighting the hotel''s features and demonstrating its value as a destination venue.
Education
No Degree - Social Sciences
Regis College
Online 06-2026
High School Diploma -
Grace King Senior High School
Metairie, LA06-1995
Skills
- Accommodation booking
- Cultural sensitivity
- Negotiation
- Relationship building
- Sales team training
- Interviewing
- Pre-employment screening
- Office administration
- Office management
- Microsoft Excel
- Data entry
Timeline
Night Audit Supervisor
APA Woodville Hotel
02.2024 - 11.2024
Office Supervisor
Embassy Suites by Hilton New Jersery
06.2023 - 02.2024
Reservations Supervisor
Townplace Suites and Springhill Suites Marriott
03.2022 - 05.2023
Office Manager
Quaility Inn Suites Loganville
08.2020 - 03.2022
Independent Travel Consultant
Moe'Unique Eveloution Travels
03.2018 - Current
Assistant Retail Store Manager
Citi Trends
01.2018 - 06.2020
Hotel Sales Manager
Holiday Inn Suites Galleria
04.2016 - 02.2018
No Degree - Social Sciences
Regis College
High School Diploma -
Grace King Senior High School
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