MONICA MCMAHON
Orlando,FL
Summary
Well-trained Assistant Restaurant Manager promoting 20 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Overview
22
22
years of professional experience
Work History
Assistant Restaurant Manager
Universal Studios Florida
02.2021 - Current
- Adapted to new best practices, keeping team members and guests safe
- Promoting productivity through positivity, while maintaining safe and friendly environment
- Developing team members while still maintaining safety guidelines, and efficiency
- Maintaining schedules and ensuring staffing levels are met to run business effectively
- Guest service with positive outlook, and quick resolutions to any guest situation
- Responsible for high standards of efficiency, Sanitation, Cleanliness, and Training
- Manage daily labor and non-labor budget
- Directs workflow of both front of house and back of house
- Manages complex schedules and coordinates meetings with internal parties while utilizing multiple calendars
- Determines importance of meeting requests and schedules according to business needs
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Motivated staff to perform at peak efficiency and quality.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 98% accuracy.
- Routine email and routine correspondence
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
Cash Coordinator
Universal Studios Florida
03.2020 - 02.2021
- Adapted to new best practices, keeping team members and guests safe
- Promoting productivity through positivity, while maintaining safe and friendly environment
- Prepare, Log, and maintain all Cash Drawers throughout location in well-timed manner
- Coach and develop new and current team members on best practices and efficiency, organization, and prioritization
- Ensure all food safety regulations and guidelines are met to highest standard
- Pre walk areas for end of day cleanliness check to ensure all areas meet expectations, prior to management final check.
- Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
- Coordinated multiple facets of process without sacrificing performance.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Managed and responded to correspondence and inquiries from customers and vendors.
Visual
Effects Artist/ D.A.V.E. School productions
01.2018 - 12.2018
- Midnight signals 2 Teaser trailer
- Digitally created and rendered environment assets and props
- Digitally lit, textured, and edited environmental assets and props
- Digitally composited and rendered scenes
- Contributed to creative process through original ideas and inspiration.
- Researched drawings of characters and environmental elements for inspiration.
- Collaborated with art director to implement artistic vision.
- Tested and calibrated audio and visual equipment to verify proper operation.
Coordinator
The Walt Disney Company
09.2001 - 09.2017
- Handled in excess of 25K a day
- Prepared daily cash drawers for 21 locations while also Overseeing the wellbeing of my cast and peers
- Balanced revenue for 14 Food and Beverage locations in Magic Kingdom
- Copied, logged, and scanned supporting documentation
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Entered data, generated reports and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
Education
The Digital Animation -
DAVE
Orlando, FL2018
Some College (No Degree) - Fine Art
University Of Toledo
Toledo, OHSkills
- Administrative support and assistance
- Leadership and leadership development
- Works individually or with team
- Script and general Writing techniques
- Traditional art skills; drawing painting, and sculpting
- Money management
- SOFTWARE
- Maya Nuke Photoshop Premier Shot Gun Microsoft Office
- Interpersonal and Written Communication
- Brand Loyalty
- Production Preparation
- Regulatory Requirements
Websites
Timeline
Assistant Restaurant Manager
Universal Studios Florida
02.2021 - Current
Cash Coordinator
Universal Studios Florida
03.2020 - 02.2021
Visual
Effects Artist/ D.A.V.E. School productions
01.2018 - 12.2018
Coordinator
The Walt Disney Company
09.2001 - 09.2017
The Digital Animation -
DAVE
Some College (No Degree) - Fine Art
University Of Toledo
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