Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica McNally

Annandale,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking Part Time employment.

Overview

30
30
years of professional experience

Work History

Client Success Partner

SRECTrade
05.2014 - 12.2022
  • My position was responsible for providing client services as well as onboarding new clients/assets to ensure they were paid appropriately through the company's systems for Illinois Market Team
  • My position worked with other team members to ensure that work was completed on time and without errors
  • Acute communication skills were required, as well as the ability to distill complex information into an easy-to-understand format for various clients
  • Developed knowledge and understanding of SREC, REC, AEC, and/or other renewable energy markets for the Illinois Market Team
  • Learned complex state solar and renewable energy certification rules and procedures
  • Understood how SRECTrade provides services to system owners (clients) and solar installers/ project developers (partners) within the framework of the state(s) and market(s)
  • Processed incoming renewable energy project applications accurately and in a timely manner
  • Reviewed application materials and corresponded with clients and partners via telephone and email for any outstanding information
  • Assisted instate certification process of solar and/or other renewable systems to participate in the renewable energy programs in Illinois
  • Coordinated registration of state-certified systems in the appropriate tracking registry
  • Provided prompt and excellent daily client services via telephone and email
  • Assisted in new client onboarding process including describing the SRECTrade application process and the Company's services
  • Facilitated client understanding and usage of SRECTrade online accounts
  • Provided solutions to client and partner inquiries about applications, account creation, account status, and transactions. My position was responsible for providing client services as well as onboarding new clients/assets to ensure they were paid appropriately through the company's systems for the Illinois Market Team
  • My position worked cross-functionally and with other team members to ensure that work was completed on time and without errors
  • Acute communication skills were required, as well as the ability to distill complex information into an easy-to-understand format for various clients
  • Developed knowledge and understanding of SREC, REC, AEC, and/or other renewable energy markets for the Illinois Market Team
  • Learn the complex state solar and renewable energy certification rules and procedures
  • Understand how SRECTrade provides services to system owners (clients) and solar installers/project developers (partners) within the framework of the state(s) and market(s)
  • Process incoming renewable energy project applications in an accurate and timely manner
  • Review application materials and correspond with clients and partners via telephone and email for any outstanding information. Assist in the state certification process of solar and/or other renewable systems to participate in the renewable energy programs in the state(s). Coordinated the registration of state-certified systems in the appropriate tracking registry
  • Provide prompt and excellent daily client services via telephone and email
  • Assist in new client onboarding process including describing the SRECTrade application process.
  • Facilitate client understanding and usage of SRECTrade online accounts
  • Provided solutions to client and partner inquiries about applications, account creation, account status, and transactions
  • Skills: Communication
  • REC Management
  • Client Services
  • Excel
  • PV System Analysis
  • Responded to individual client support issues via phone and email.

Front Desk Receptionist

Frost Dental Group
09.2006 - 12.2007
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Flight Attendant

American Airlines
09.1992 - 12.2004
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies
  • Answered passengers' questions and provided solutions to issues arising during flights
  • Ensure safety and comfort of customers onboard aircraft
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Education

High School Diploma - undefined

Kubasaki High School

Skills

  • Microsoft Office
  • Communication
  • Client Services
  • SalesForce
  • Excel

Timeline

Client Success Partner

SRECTrade
05.2014 - 12.2022

Front Desk Receptionist

Frost Dental Group
09.2006 - 12.2007

Flight Attendant

American Airlines
09.1992 - 12.2004

High School Diploma - undefined

Kubasaki High School

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Monica McNally