Monica Medina
Hanford,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated professional with a broad range. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
Work History
Certified Peer Support Specialist
RH Community Builders
Fresno, California
01.2025 - Current
- Maintained accurate records of client interactions and support provided.
- Provided emotional support through active listening and empathetic communication.
- Participated in training sessions to enhance peer support skills and techniques.
- Developed individualized plans for clients based on their needs, interests, strengths, and preferences.
- Assisted clients in developing coping skills and strategies to manage daily stressors.
Housing Specialist
RH Community Builders
Fresno, California
07.2023 - 06.2024
- Answered client questions about lease and rental agreements, and advocated on behalf of client needs.
- Reviewed documentation and input data into the computer system to complete the eligibility process, re-certification, and tenant move-outs.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Met with housing residents and landlords to answer questions, address concerns, and clarify policies and procedures.
- Facilitated communication between clients and other service providers.
Monitor
Elevate Community Service
Fresno, California
02.2022 - 07.2023
- Lead Shelter Monitor.
- Assisted clients with obtaining a clean room and a clean environment.
- Filed paperwork.
- Obtain good relations with clients.
- Transport clients to appointments.
Seasonal Worker
Wal-Mart Supercenter
Hanford, California
12.2021 - 12.2021
- Assisted customers with product inquiries and store navigation.
- Stocked shelves and organized merchandise for optimal presentation.
- Maintained cleanliness and organization of sales floor and stockroom.
- Collaborated with team members to prepare for seasonal promotions.
Crew Member
Popeyes® Louisana Kitchen
Lemoore, California
09.2017 - 12.2020
- Prepared food items according to company recipes and standards.
- Maintained cleanliness of work areas and kitchen equipment throughout shifts.
- Assisted customers with orders and provided excellent service at the counter.
- Operated cash register and handled transactions efficiently and accurately.
- Collaborated with team members to ensure timely food preparation and delivery.
Cashier
El Pollo Loco
Hanford, California
03.2016 - 06.2016
- Processed customer transactions accurately at the register.
- Assisted customers with menu selections and special requests.
- Maintained cleanliness and organization of work area and dining space.
- Handled cash, credit, and debit transactions efficiently.
- Stocked supplies and ingredients to support kitchen operations.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
C4L Academy
Fresno, CA08-2022
Skills
- Client advocacy
- Care planning
- Housing support
- Resource coordination
- Crisis intervention
- Active listening
- Team collaboration
References
References available upon request.
Timeline
Certified Peer Support Specialist
RH Community Builders
01.2025 - Current
Housing Specialist
RH Community Builders
07.2023 - 06.2024
Monitor
Elevate Community Service
02.2022 - 07.2023
Seasonal Worker
Wal-Mart Supercenter
12.2021 - 12.2021
Crew Member
Popeyes® Louisana Kitchen
09.2017 - 12.2020
Cashier
El Pollo Loco
03.2016 - 06.2016
High School Diploma -
C4L Academy
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