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Monica Medrano-Garcia
Detroit,MI
Work Preference
Summary
Dedicated Customer Service Professional with expertise in delivering positive and memorable experiences. Demonstrated adaptability and strong work ethic in tackling challenges while effectively managing time and multitasking. Committed to continuous learning and flexible in availability to meet diverse needs.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Gardener
Medrano's Landscaping
Detroit, Michigan
04.2024 - 08.2026
- Managed garden beds through regular weeding, mulching, and watering to promote healthy plant growth.
- Removed unwanted plant species from garden beds using hand tools or rakes to enhance the health and aesthetics of the garden.
- Operated landscaping tools including blowers, trimmers, and mowers with safety protocols.
- Collected leaves, weeds, and debris for proper disposal or composting to maintain garden cleanliness and support sustainability.
Teacher
Kiddie Kingdum Childcare Center
Redford Charter Township, MI
09.2023 - 03.2024
- Designed and implemented hands-on curriculum to foster student interest and active participation.
- Developed and led daily activities to strengthen social and emotional skills in students.
- Supervised children during playtime and structured activities to maximize engagement and support learning.
- Monitored student behavior in classrooms, hallways, cafeteria, and playgrounds.
- Maintained clean, safe classroom environments conducive to learning.
- Supervised students throughout the school day in various learning environments. throughout the day in both classroom and outdoor settings.
House Cleaner
Two Maids & A Mop
Rochester Hills, Michigan
04.2023 - 08.2023
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned residential spaces using industry-standard tools and eco-friendly products.
- Cleaned and sanitized bathrooms, including toilets, showers, bathtubs, sinks, and countertops, to maintain hygiene standards.
- Cleaned kitchen appliances including microwaves, stoves, and dishwashers to ensure thorough sanitation.
- Cleansed and maintained kitchen appliances, including microwaves, stoves, and dishwashers, to ensure optimal cleanliness.
- Cleaned interior and exterior windows to enhance visibility and aesthetics.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Managed and organized inventory of cleaning supplies to ensure availability and efficiency.
Assistant Store Manager
Dollar Castle
Garden City, Michigan
06.2021 - 07.2022
- Coordinated day-to-day store operations, overseeing customer service, inventory management, and staff scheduling to maintain efficient workflow.
- Resolved customer inquiries and issues to improve satisfaction and foster loyalty.
- Developed training program for new employees on customer service standards and store policies to ensure consistent service quality.
- Monitored sales reports to identify product trends and customer preferences.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled scheduling for store shifts to achieve adequate staffing.
- Oversaw daily cash handling procedures and reconciled discrepancies.
Packing Associate
AJM Packaging
Detroit, Michigan
04.2021 - 06.2021
- Operated packaging machinery to ensure efficient production flow.
- Operated packaging machinery, ensuring accuracy and efficiency in product handling.
- Packaged products for shipping in compliance with safety standards.
- Inspected finished products for quality and accuracy before distribution.
- Adhered to safety and quality protocols, implementing lean processes to reduce accident risks.
Supervisor
The Salvation Army Family Store & Donation Center
Lincoln Park, Michigan
01.2019 - 02.2021
- Directed and supervised team of 15 employees in daily operations.
- Oversaw daily donation intake and sorting operations to ensure efficiency and accuracy.
- Delegated tasks to staff while establishing priorities and objectives to enhance team workflow.
- Coordinated scheduling for volunteers and staff to optimize resources.
- Trained and mentored staff on customer service best practices.
- Trained new employees on company policies and procedures.
- Recorded and tracked employee performance, attendance, leave requests, and disciplinary actions to maintain compliance and accountability.
- Reviewed completed work to verify consistency, quality, and conformance.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier
Dollar Castle
Allen Park, Michigan
03.2017 - 05.2018
- Processed customer transactions efficiently at point of sale.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained organized cash register and ensured accurate cash handling.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers with product inquiries and provided excellent service.
- Helped customers find specific products, answered questions, and offered product advice.
- Collaborated with team members to maintain a clean store environment.
- Stocked merchandise shelves with products to ensure customer availability.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Lincoln Park High School
Lincoln Park, MI06-2017
Some College (No Degree) - Accounting
Independence University
Salt Lake City, UTSome College (No Degree) - Accounting
South University Savannah
GASkills
- Landscape maintenance
- Tool operation
- Mowing and weed whacking
- Plant care techniques
- Safety compliance
- Sustainable gardening
- Customer service
- Customer support
- Customer engagement
- Customer satisfaction
- Communication skills
- Bilingual communication
- Bilingual proficiency
- Problem solving
- Team collaboration
- Planning and organizing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Gardener
Medrano's Landscaping
04.2024 - 08.2026
Teacher
Kiddie Kingdum Childcare Center
09.2023 - 03.2024
House Cleaner
Two Maids & A Mop
04.2023 - 08.2023
Assistant Store Manager
Dollar Castle
06.2021 - 07.2022
Packing Associate
AJM Packaging
04.2021 - 06.2021
Supervisor
The Salvation Army Family Store & Donation Center
01.2019 - 02.2021
Cashier
Dollar Castle
03.2017 - 05.2018
High School Diploma -
Lincoln Park High School
Some College (No Degree) - Accounting
Independence University
Some College (No Degree) - Accounting
South University Savannah