Monica Mejia
Queens,NY
Summary
Accomplished General Manager with a proven track record at different companies, enhancing operational efficiency and fostering client relations. Expert in strategic planning and team leadership, proficient in QuickBooks. Achieved significant sales growth through effective project management and vendor negotiations, demonstrating exceptional problem-solving and interpersonal skills.
Additionally, a professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
General Manager
Anamoca Beauty Spa & Nails Bar
04.2023 - 02.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
General Manager
SUPREME BUILDERS CORP
07.2017 - 03.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Participate in meeting with attorneys, banks, architects, new and current clients.
- Prepare Construction proposal and payments schedules.
- Schedule pre and post construction inspections.
Bookkeeper
SUPREME BUILDERS CORP
07.2017 - 03.2023
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Reduced financial discrepancies through transaction monitoring and management.
- Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
- Managed vendor relationships and negotiated contracts to obtain best prices and value for money.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Input financial data and produced reports using quickbooks.
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
Personal Assistant
Gurdial Singh
02.2016 - 03.2023
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Attended meetings, took notes and tracked action items.
- Served as point of contact between clients and managerial staff.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Accomplished project deadlines by assisting with task completion whenever required.
- Managed complex calendar coordination across multiple time zones for seamless meeting scheduling.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Increased efficiency in administrative processes by implementing new organizational systems and tools.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Facilitated transportation to and from appointments.
Office Manager
GREEN READY MIXX LLC
02.2016 - 12.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial transactions, ensuring accurate and timely invoicing and payment processing for smooth cash flow.
- Developed strong relationships with clients and vendors through proactive communication, fostering trust and loyalty.
- Consistently met or exceeded performance targets for account collections, contributing to the overall financial health of the organization.
- Negotiated favorable terms with suppliers for cost-effective procurement of goods or services essential to business operations.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Controlled finances to lower costs and keep business operating within budget.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Completed bi-weekly payroll for 15 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Bookkeeper
GREEN READY MIXX LLC
02.2016 - 12.2022
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Reconciled and corrected issues with financial records.
- Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
Customer Service Representative
AMERICAN LEGAL
08.2015 - 02.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Tracked customer service cases and updated service software with customer information.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Office Assistant
Oliver Storch
06.2015 - 08.2015
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
No Degree - Business Economics
Andes University
Bogota Colombia 12.2008
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Relationship Building
- Staff Supervision
- Administrative Skills
- Client Relations
- Schedule Management
- Deadline-oriented
- Strategic Planning
- Project Management
- Purchasing
- Interpersonal Skills
- Business Development
- Purchasing and planning
- Project Planning
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Anamoca Beauty Spa & Nails Bar
04.2023 - 02.2024
General Manager
SUPREME BUILDERS CORP
07.2017 - 03.2023
Bookkeeper
SUPREME BUILDERS CORP
07.2017 - 03.2023
Personal Assistant
Gurdial Singh
02.2016 - 03.2023
Office Manager
GREEN READY MIXX LLC
02.2016 - 12.2022
Bookkeeper
GREEN READY MIXX LLC
02.2016 - 12.2022
Customer Service Representative
AMERICAN LEGAL
08.2015 - 02.2016
Office Assistant
Oliver Storch
06.2015 - 08.2015
No Degree - Business Economics
Andes University
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