Monica Melendez
Summary
Detail-oriented logistics professional with a proven history of growth through increased responsibility in transportation and operations. Experienced in fleet operations, dispatch coordination, logistics support, administrative tasks, documentation management, data entry, asset control, compliance, and customer service. Strong organizational, communication, and problem-solving skills with the ability to support efficient daily operations in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Logistics Operations Specialist (Hotshot)
Diligent Delivery
09.2024 - Current
- Oversee daily Hotshot operations, ensuring efficient load coordination and on-time deliveries.
- Supported backend logistics operations to enhance workflow efficiency and control costs.
- Managed invoicing and billing processes to ensure accuracy and timeliness.
- Analyze regional fuel prices to update and apply fuel surcharges (weekly and monthly).
- Facilitated communication between clients and internal teams to resolve concerns effectively.
Hotshot Dispatch Coordinator
Diligent Delivery
02.2023 - 09.2024
- Coordinated driver dispatch based on demand and optimized route efficiency.
- Maintained accurate shipment tracking and organized freight records.
- Delivered real-time updates to customers and resolved delivery issues promptly.
- Performed data entry and ensured accuracy in company database.
Dispatcher
Amazon
04.2021 - 02.2023
- Coordinated driver schedules and monitored delivery routes to optimize operational efficiency.
- Oversaw daily fleet returns by verifying all drivers safely returned to station at end of each shift.
- Ensured compliance with company safety and fleet policies through post-trip inspections and documentation.
- Maintained inventory and controlled fleet keys, company phones, and operational equipment to ensure smooth operations.
Lead Driver Trainer
Amazon
12.2020 - 04.2021
- Trained new drivers on safety protocols and operational procedures.
- Monitored driver performance and provided feedback.
- Collaborated with management to align training with company goals.
Lead Ramp Agent
G2 Secure Staff
06.2018 - 03.2020
- Managed ramp operations, and maintained compliance with safety regulations.
Roadside Assistance Agent
Agero
02.2018 - 12.2019
- Responded to customer inquiries and dispatched services.
Inventory Associate
WIS International
05.2016 - 01.2018
- Conducted inventory audits and ensured reporting accuracy.
Education
University of Houston-Downtown -
University of Houston-Downtown
Skills
- Dispatching & Logistics Coordination
- Route Planning & Optimization
- Customer Service
- Client Retention
- Time Management
- Data Entry
- Team Leadership
- Conflict Resolution
- Training
Timeline
Logistics Operations Specialist (Hotshot)
Diligent Delivery
09.2024 - Current
Hotshot Dispatch Coordinator
Diligent Delivery
02.2023 - 09.2024
Dispatcher
Amazon
04.2021 - 02.2023
Lead Driver Trainer
Amazon
12.2020 - 04.2021
Lead Ramp Agent
G2 Secure Staff
06.2018 - 03.2020
Roadside Assistance Agent
Agero
02.2018 - 12.2019
Inventory Associate
WIS International
05.2016 - 01.2018
University of Houston-Downtown -
University of Houston-Downtown