Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Monica Mendez

Monica Mendez

Pittsfield,Massachusetts

Summary

I have over 20 years of work experience in various fields, including administration and quality, which allowed me to pursue a professional career as a Business Administrator with expertise in Human Resource Management. I speak two languages: Spanish 100% and English, currently at an intermediate-advanced level, which I am currently studying. I have a high awareness of the importance and impact of quality control on products in order to meet customer standards with excellence. I have the skills to use the necessary tools for measuring manufactured parts, with a foundation for interpreting the ISO 9001 standard and its importance in compliance.

Overview

2024
2024
years of professional experience

Work History

*Machine operation for the production of industrial and medical parts.


*Quality inspection of the molded product to be packaged and shipped according to the customer's requirements.

Main Quality Inspector 1 Shift

Moderm Mold & Tool Inc
11.2019 - 10.2023
  • Perform approval of first pieces and closing of last pieces.
  • Performed frequent visual inspections to root out tolerance and compliance issues.
  • Inspected outbound shipments and conducted random sampling of product quality.
  • Discarded and rejected products, materials and equipment not conforming with specifications.
  • Inspected and packaged products meticulously according to manufacturing specifications.
  • Identified defects during cyclical checks.
  • Identified and helped resolve non-conforming product issues.
  • Inspected Product with accuracy, reporting problems or defects quickly.
  • Collected samples during production and tested randomly to determine in-process product quality.
  • Utilized gauges, tools and equipment to complete in-depth
  • Work closely with the Operations Manager to address any quality issues that arise during production runs.
  • Reduced defects in production by implementing meticulous inspection processes and protocols.
  • Worked with specific production team members to rectify production issues and maintain high-quality final products.
  • Improved customer satisfaction ratings through diligent inspection of finished products before shipment.
  • Monitored production operations for compliance with specifications and promptly reported defects.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Trained and mentored junior inspection staff to apply best practices and comply with quality control guidelines and regulations.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Sampled products to verify compliance with standards
  • Recorded inspection and test results on data sheets.
  • Updated quality control records and reports.
  • Trained machine operators in inspection, assembly, and testing procedures according to the work instructions for each part.
  • Followed standard operating procedures for inspections and tests.
  • Checked color, shape, texture and grade of products and materials against established drawing, charts, and samples.

Human Resources Manager

Aviatur (The Travel Agency That Connects Colombia With the World).
08.2005 - 04.2015

Assistant to the Presidential Advisor and Air Serv

AeroRepublica S.A (Today Part of Copa Airlines Colombia)
10.2001 - 05.2005
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Conduct inspections of the procedures, documents, and protocols of the reservations, ticket sales, and boarding departments at the airports in the cities served by the airline prior to the internal quality audit of ISO 9000 and 9001 standards. Verify that they are up-to-date and in sync with the main office.

Education

No Degree - Certification of Community Health Workers

Berkshire Community College
Pittsfield, MA

No Degree - Internal Auditor of ISO 9001:2000 Quality Manageme

Bureau Veritas Training
Bogota Colombia

Tourism And Hotel Business Administrator.

Unified University Corporation of Higher Education CUN
Bogota Colombia
12.2009

Associate of Science - Human Resource Management Technologist

SENA Administrative Services Center
Bogota, Colombia
11.2003

Skills

  • Verbal communication
  • Problem resolution
  • Decision-making
  • Organization and time management
  • Active listening
  • Calm under pressure
  • Organizational skills
  • Computer skills
  • Critical thinking
  • Excellent communication
  • Multitasking Abilities
  • Multitasking
  • Dependable and responsible
  • Flexible and adaptable
  • Attention to detail
  • Time management
  • Problem-solving
  • Customer service
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Detailed recognition, inspection, and follow-up
  • Available and open to learning from every situation in order to improve
  • A perfectionist down to the last detail
  • Assertive to criticism
  • Ability to train operators to ensure product quality and reduce losses
  • Handling of measuring tools Organizational
  • Interpretation of drawing plans for measuring parts according to customer requirements
  • Recognition and interpretation of procedures, protocols, instructions, and formats
  • Inspection controls to ensure product quality Knowledge and use of Office programs
  • Assertive communication

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Main Quality Inspector 1 Shift

Moderm Mold & Tool Inc
11.2019 - 10.2023

Human Resources Manager

Aviatur (The Travel Agency That Connects Colombia With the World).
08.2005 - 04.2015

Assistant to the Presidential Advisor and Air Serv

AeroRepublica S.A (Today Part of Copa Airlines Colombia)
10.2001 - 05.2005

No Degree - Certification of Community Health Workers

Berkshire Community College

No Degree - Internal Auditor of ISO 9001:2000 Quality Manageme

Bureau Veritas Training

Tourism And Hotel Business Administrator.

Unified University Corporation of Higher Education CUN

Associate of Science - Human Resource Management Technologist

SENA Administrative Services Center
Monica Mendez