Monica Mendez Romo
Santa Clara,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
2
2
years of professional experience
Work History
Beauty Advisor
Estée Lauder Companies (Aveda)
Santa Clara, CA
04.2023 - 05.2024
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Advised customers on various styling techniques for hair care products such as shampoos and conditioners.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
- Created a positive shopping experience for each customer through effective communication skills.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
Salon Receptionist/Assistant Manager
Fashion Cuts and Barber Shop
Mountain View, California
04.2023 - 02.2024
- Greeted customers, answered phone calls and responded to emails in a timely manner.
- Ensured all areas of the salon were clean and organized at all times.
- Performed inventory checks on hair care products, tools and other supplies as needed.
- Assisted stylists with client check-in and check-out procedures when needed.
- Resolved customer complaints in a professional manner.
- Developed an understanding of salon policies and procedures to ensure compliance with regulations.
- Fostered relationships with existing clients through friendly conversation and follow-up inquiries.
- Monitored stock levels of retail items available for purchase by customers.
- Responsible for opening and closing the reception area each day according to set guidelines.
- Supervised daily operations including scheduling shifts, assigning duties.
Key Holder
Estée Lauder Companies (Aveda)
Palo Alto, California
05.2022 - 05.2023
- Ensured store was opened and closed in a timely manner according to company policies.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Verified accuracy of register tills at beginning and end of shift.
- Received shipments and ensured that all products were properly stocked in their designated locations.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Built relationships with customers to encourage repeat business.
Education
Cosmetology/Barbering
Cinta Aveda Institute
San Jose, CA03-2023
No Degree - Administration of Justice
Mission College
Santa Clara, CAHigh School Diploma -
Santa Clara High School
Santa Clara, CA06.2018
Medical Office Assistant Certificate - Medical Office Assistance
Silicon Valley Career Technical Education
San Jose, CA06.2017
Skills
- Team Player
- Warm and Friendly
- High Energy and Stamina
- Transactions and Cash Handling
- Upselling and Cross Selling
- Adaptable and Flexible
- Courteous Phone Demeanor
- Reliable and Responsible
- Inventory Management
- Multitasking and Prioritization
Timeline
Beauty Advisor
Estée Lauder Companies (Aveda)
04.2023 - 05.2024
Salon Receptionist/Assistant Manager
Fashion Cuts and Barber Shop
04.2023 - 02.2024
Key Holder
Estée Lauder Companies (Aveda)
05.2022 - 05.2023
Cosmetology/Barbering
Cinta Aveda Institute
No Degree - Administration of Justice
Mission College
High School Diploma -
Santa Clara High School
Medical Office Assistant Certificate - Medical Office Assistance
Silicon Valley Career Technical Education
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