Monica Mendoza
Sylmar,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Goldrich Kest Inc
06.2019 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
Dispatch Manager
Security Specialists
01.2022 - 12.2022
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Hiring Manager
Mcdonalds Coorporative
08.2017 - 07.2022
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
- Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
- Developed performance management systems that promoted employee growth and development.
- Managed and motivated employees to be productive and engaged in work.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Education
Master of Real Estate Development -
Licensed Solution
California City, CA04.2025
Marketing Digital -
Edutin Academy
California City, CA03.2025
High School Diploma -
Colegio Arce Jeriel
Arce City 11.2016
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Staff Management
- Workload Management
- Task Delegation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dispatch Manager
Security Specialists
01.2022 - 12.2022
Assistant Manager
Goldrich Kest Inc
06.2019 - 11.2023
Hiring Manager
Mcdonalds Coorporative
08.2017 - 07.2022
Master of Real Estate Development -
Licensed Solution
Marketing Digital -
Edutin Academy
High School Diploma -
Colegio Arce Jeriel
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