Monica Mendoza
Odessa
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Excelling in customer relations and team leadership. Skilled in financial management and operational strategy, I foster employee motivation and loyalty. Bilingual and an efficient multi-tasker, I thrive in fast-paced environments.
Overview
14
14
years of professional experience
Work History
General Manager
Marcos's Pizza
10.2024 - Current
- Implement operational strategies and effectively built customer and employee loyalty.
- Schedule employees for shifts, taking into account customer traffic and employee strengths.
- Monitor daily cash discrepancies and inventory shrinkage.
- Assist in recruiting, hiring and training of team members.
- Interact well with customers to build connections and nurture relationships.
- Train and guide team members to maintain high productivity and performance metrics.
- Develop and implement strategies to increase sales and profitability.
- Assist as a delivery driver.
- Reported issues to higher management with great detail.
General Manager
MC TRUCKING SERVICES LLC
09.2021 - 06.2025
- Monitored financial performance, set budgets and control expenses to provide financial stability and long-term organizational growth.
- Managed weekly/monthly expenses.
- Employee reviews, and contract negotiations.
- Assisted in hiring new team members. Implement effective cost-saving measures to reduce overhead expenses.
- Assisted in searching for truck insurance and making monthly payments.
- Assisted in getting registration for new trucks and make sure flat bed plates are up to date, as well as proper paper work for employees to register their daily work.
- Have 2290 every year
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Customer Service Cashier
Cleaners
02.2018 - 06.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Worked with floor team and managers to meet wide range of customer needs.
Manager
Arby's
03.2013 - 12.2013
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Added cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions for accurate and updated financial reporting.
Receptionist
Rapido Express
10.2011 - 04.2012
- Corresponded with clients through email or telephone.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted with onboarding new clients and securing paperwork completion.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
High School Diploma -
Trevor Browne High School
Phoenix, AZ05-2010
Skills
Efficient multi-tasker
Bilingual
Leadership and team building
Customer Relations
Verbal and written communication
Motivation
Fast learner
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Marcos's Pizza
10.2024 - Current
General Manager
MC TRUCKING SERVICES LLC
09.2021 - 06.2025
Customer Service Cashier
Cleaners
02.2018 - 06.2018
Manager
Arby's
03.2013 - 12.2013
Receptionist
Rapido Express
10.2011 - 04.2012
High School Diploma -
Trevor Browne High School