Monica Carter
Austin,TX
Summary
Dynamic and results-driven leader with ten years of retail and office administration experience, including customer service and fraud investigations in Retail and FinTech. Quick to learn and skilled in building key customer relationships and managing stockroom operations. A collaborative professional dedicated to maximizing team productivity, optimizing procedures, and exceeding customer expectations. Proven track record of balancing team performance, customer service targets, and business objectives while maintaining strong organizational and planning capabilities.
Overview
11
11
years of professional experience
Work History
Pet Sitter
Rover.com
San Antonio, TX
06.2017 - Current
- Monitored animal health and behavior, quickly identifying signs of distress.
- Maintained real-time client communication with detailed updates.
- Executed daily routines and reinforced training to ensure pet satisfaction.
Keyholder
An.Me
New York, NY
02.2025 - 06.2026
- Opened and closed the boutique independently, ensuring security and safety.
- Supervised floor staff, resolved customer escalations, and managed daily tasks.
- Balanced cash registers and processed transactions, adhering to cash handling protocols.
Pet Stylist & Lead
PetSmart
San Antonio, Texas
09.2017 - 05.2023
- Coordinated with stylists to ensure customer satisfaction with grooming services.
- Retained clients through proactive communication and appointment reminders.
- Maintained a clean, sanitary environment, adhering to safety standards.
Fraud & Customer Support Specialist
TaskUs
San Antonio, Texas
07.2021 - 05.2022
- Trained to review accounts for potential fraud, ensuring customer account security.
- Collaborated with teams to address client concerns and improve service delivery.
- Collected and analyzed data to identify patterns in customer challenges.
Co Manager
GUESS?, Inc.
Houston, Texas
06.2015 - 06.2017
- Oversaw store operations focused on merchandising, loss prevention, and customer service.
- Set performance standards for employees, achieving high success rates.
- Trained and supervised up to 25 associates, fostering a collaborative work environment.
Education
BBA - Business Management: Small Business and Entrepreneurship
The University of Texas at San Antonio
San Antonio01.2010
Skills
- Customer relationship management
- Visual merchandising
- Effective communication skills
- Attention to detail
- Conflict resolution
- Inventory control
- Team collaboration
- Problem solving
- Time management
- Training and development
Timeline
Keyholder
An.Me
02.2025 - 06.2026
Fraud & Customer Support Specialist
TaskUs
07.2021 - 05.2022
Pet Stylist & Lead
PetSmart
09.2017 - 05.2023
Pet Sitter
Rover.com
06.2017 - Current
Co Manager
GUESS?, Inc.
06.2015 - 06.2017
BBA - Business Management: Small Business and Entrepreneurship
The University of Texas at San Antonio