Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Mercado

North Hills,CA

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

Superking market
Van Nuys, CA
12.2019 - 08.2024
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.

Preschool Teacher

Child Care Services
North Hills, CA
05.2018 - 03.2021
  • Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
  • Developed lesson plans that incorporated creative teaching techniques.
  • Facilitated group play activities that encouraged collaboration among students.
  • Encouraged critical thinking skills through problem solving activities.
  • Supervised outdoor playtime while ensuring safety regulations were followed.
  • Implemented appropriate disciplinary measures when necessary according to school policies.
  • Collaborated with fellow teachers on various projects related to curriculum design and implementation.
  • Incorporated music, art, games, books, blocks, puzzles into daily instruction.

Program Worker

LA's Best After School Program
Arleta, CA
02.2015 - 07.2020
  • Provided quality customer service to children and parents.
  • Organized a variety of activities for kids such as arts and crafts, sports, games, movies.
  • Supervised children in the play area at all times to ensure safety regulations were followed.
  • Assisted with check-in and check-out procedures for members and guests.
  • Maintained a clean and organized environment throughout the facility.
  • Managed inventory of supplies needed for various activities taking place in the club.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Assisted children in development of social, communication and problem-solving skills.
  • Organized and planned age-appropriate reading, crafts, and music lessons.
  • Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.

Cashier

Carl's Jr
Panorama City, CA
08.2014 - 10.2016
  • Greeted customers and answered any questions they had about the store's products and services.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

High School Diploma -

Opportunities For Learning - Baldwin Park Ii
Arleta, CA
12-2014

Some College (No Degree) - Dental Assisting

National Career College
Panorama City, CA

Skills

  • Stock management
  • Store Organization
  • Customer Relations
  • Business Development
  • Loss Prevention
  • Operations Oversight
  • Pricing and Markdowns
  • Attention to Detail
  • Hiring and Training
  • Staff Scheduling
  • Inventory counting
  • Staff Supervision
  • Staff Management
  • Employee Scheduling
  • Time Management
  • Stock Rotations
  • Transaction Processing
  • Inventory Control
  • Issue Resolution
  • Customer Service

Timeline

Assistant Store Manager

Superking market
12.2019 - 08.2024

Preschool Teacher

Child Care Services
05.2018 - 03.2021

Program Worker

LA's Best After School Program
02.2015 - 07.2020

Cashier

Carl's Jr
08.2014 - 10.2016

High School Diploma -

Opportunities For Learning - Baldwin Park Ii

Some College (No Degree) - Dental Assisting

National Career College

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Monica Mercado