Summary
Overview
Work History
Education
Skills
Affiliations
Professional skills
Timeline
Generic

Monica M Green

Raleigh,NC

Summary

  • To secure a position that offers opportunities to apply the transferable experience and skills gained from 25+ years of employment in a educational setting.

Overview

27
27
years of professional experience

Work History

College of Education Advising Center

CSU, East Bay
10.2014 - 07.2024
  • Student Service Professional III (Academic Advisor/Counselor)

Enrollment Information Center

CSU, East Bay
10.2011 - 09.2014
  • Student Service Professional II (Advisor)


Housing and Residential Life

CSU, East Bay
07.2010 - 10.2011
  • Student Service Professional II (Residence Life Coordinator)


Enrollment Development/Welcome Center

CSU, East Bay
07.2007 - 07.2010
  • Student Service Professional II (Assistant Director, Outreach Counselor)

Welcome Center

CSU, East Bay
02.2007 - 07.2007
  • Administrative Support Coordinator I (Welcome Center Coordinator)

Enrollment Services Call Center

CSU, East Bay
01.2006 - 02.2007
  • Administrative Support Coordinator I (Call Center Supervisor)

Facilities Management

CSU, East Bay
08.1997 - 01.2007
  • Administrative Support Assistant II

Education

MS - Hospitality, Recreation, and Tourism

California State University, East Bay
Hayward, CA
05.2025

BA - English

California State University, Hayward
Hayward, CA
03.2006

Skills

  • Teamwork
  • Customer Service
  • Academic Advising
  • Career Advising
  • Presentation Skills
  • Office Management
  • Staff Management
  • Data Reporting
  • Maintenance Management
  • Billing
  • PeopleSoft
  • Microsoft Office Suite
  • Housing and Residence Life Management
  • Website Maintenance

Affiliations

  • NACADA (Global Community for Academic Advising), 01/01/14, current
  • NACADA Global Award Reader
  • 2022
  • 2023
  • CSU, East Bay Academic Senate, 01/01/21, 12/31/23
  • CSU, East Bay Executive Committee, 01/01/21, 12/31/23
  • Admission Petitions Committee, 01/01/12

Professional skills

*Academic Advising - Major, GE, and Career Advising; Outreach/Tabling; Orientation/Presentation; Faculty & Other University Department collaborations.

*Enrollment Information Lobby - Provided Admission, Financial Aid, and Records Department information; Processed important department documents; Prospective student advising.

*Residence Life Coordinator - Student staff supervisor; Residential Life manager; Operations supervisor.

*Outreach Counselor Welcome Center Coordinator -Daily operations manager; Supervised & trained student staff; Coordinated campus tours for small & large groups; collaborated with campus departments; Provided on & off campus Outreach related presentations; Provided 1-on-1 Admissions advising to prospective students. 

*Call Center Supervisor -Provided Admissions, Financial Aid, and Records department information; Supervised & trained team of 6-8 full time staff members.

*Facilities Management - Customer service; Dispatched building maintenance services; Responsible for billing; Document management.

Timeline

College of Education Advising Center

CSU, East Bay
10.2014 - 07.2024

Enrollment Information Center

CSU, East Bay
10.2011 - 09.2014

Housing and Residential Life

CSU, East Bay
07.2010 - 10.2011

Enrollment Development/Welcome Center

CSU, East Bay
07.2007 - 07.2010

Welcome Center

CSU, East Bay
02.2007 - 07.2007

Enrollment Services Call Center

CSU, East Bay
01.2006 - 02.2007

Facilities Management

CSU, East Bay
08.1997 - 01.2007

MS - Hospitality, Recreation, and Tourism

California State University, East Bay

BA - English

California State University, Hayward
Monica M Green