Monica M. Hoskins
Pinole,CA
Summary
Driver
Experienced with safe and efficient driving practices, ensuring timely pick-up and drop-off. Utilizes excellent route planning and vehicle maintenance skills to maintain operational efficiency.
Overview
17
17
years of professional experience
Work History
Caregiver
IHSS In Home Support Services
San Francisco, CA
04.2020 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Driver
Gateway Transportation
San Francisco, CA
05.2024 - 05.2025
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Maintained clean and organized vehicle, enhancing professional image of company.
Driver
Mv Transporation
San Francisco, CA
01.2019 - 03.2020
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Followed all relevant traffic laws and safety regulations.
Driver
Chariot Transit
San Francisco, CA
03.2018 - 12.2019
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Administrative Assistance
SCRAP (Scrounger’s Center for Reuse Art Parts)
San Francisco, CA
05.2011 - Current
- Tracking tons of materials and supplies in the data base system.
- Filing, sorting documents, copy, fax.
- Works with different software such as File Maker pro, Excel, Word Processor
- Communicate with customers, employees, and other individuals to answer questions.
Administrative Assistance
Goodwill Industries
San Francisco, CA
01.2010 - 01.2011
- Maintain and update filing, inventory, mailing, and data base systems, either manually or using a computer.
- Compile, copy, sort, and file records of office activities, business tractions, and other activites.
- Operate office machines, such as photocopiers and scanners, facsimile machines, voicemail system and personal computers.
- Communicate with customers, employees, and other individuals to answer questions, diseminate or explain information, take orders, and address complaints.
Administrative Assistance
Human Services Agency
San Francisco, CA
01.2010 - 01.2010
- Answer telephones, direct calls, and take messages.
- Complete work schedules, manage calendars, and arrange appointments.
- Review files, records, and other documents to obtain information to respond to request.
Outreach Worker
Arriba Juntos
San Francisco, CA
01.2009 - 01.2010
- Consult with advertising agencies or staff to arrange promotional campains in all type of media for products, organization, or individuals.
- Responsible door to door to residence in community to give information about programs.
- Create flyers from community organizations to community.
Education
High School Diploma -
City College of San Francisco
San Francisco, CA06-2005
Skills
- Problem-solving
- Time management
- Customer service
- Safe driving practices
- Punctual and reliable
Timeline
Driver
Gateway Transportation
05.2024 - 05.2025
Caregiver
IHSS In Home Support Services
04.2020 - Current
Driver
Mv Transporation
01.2019 - 03.2020
Driver
Chariot Transit
03.2018 - 12.2019
Administrative Assistance
SCRAP (Scrounger’s Center for Reuse Art Parts)
05.2011 - Current
Administrative Assistance
Goodwill Industries
01.2010 - 01.2011
Administrative Assistance
Human Services Agency
01.2010 - 01.2010
Outreach Worker
Arriba Juntos
01.2009 - 01.2010
High School Diploma -
City College of San Francisco
Awards
Effectively Worked with Team & Received an Award for Best Customer Service
SUMMARY OF QUALIFICATIONS
- Over seven years experience as a commercial driver.
- Excellent customer service provided to internal and external customers.
- Safe Driving practices.
- Strong communication skills, both written and verbal, and posses strong work ethic.
- Very reliable, Honest, work well with a team and independently.
- Mindful of time management.