Monica M. Hoskins
Pinole,CA
Summary
Driver
Experienced with safe and efficient driving practices, ensuring timely pick-up and drop-off. Utilizes excellent route planning and vehicle maintenance skills to maintain operational efficiency.
Overview
17
17
years of professional experience
Work History
Caregiver
IHSS In Home Support Services
04.2020 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Driver
Gateway Transportation
05.2024 - 05.2025
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Maintained clean and organized vehicle, enhancing professional image of company.
Driver
Mv Transporation
01.2019 - 03.2020
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Followed all relevant traffic laws and safety regulations.
Driver
Chariot Transit
03.2018 - 12.2019
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Administrative Assistance
SCRAP (Scrounger’s Center for Reuse Art Parts)
05.2011 - Current
- Tracking tons of materials and supplies in the data base system.
- Filing, sorting documents, copy, fax.
- Works with different software such as File Maker pro, Excel, Word Processor
- Communicate with customers, employees, and other individuals to answer questions.
Administrative Assistance
Goodwill Industries
01.2010 - 01.2011
- Maintain and update filing, inventory, mailing, and data base systems, either manually or using a computer.
- Compile, copy, sort, and file records of office activities, business tractions, and other activites.
- Operate office machines, such as photocopiers and scanners, facsimile machines, voicemail system and personal computers.
- Communicate with customers, employees, and other individuals to answer questions, diseminate or explain information, take orders, and address complaints.
Administrative Assistance
Human Services Agency
01.2010 - 01.2010
- Answer telephones, direct calls, and take messages.
- Complete work schedules, manage calendars, and arrange appointments.
- Review files, records, and other documents to obtain information to respond to request.
Outreach Worker
Arriba Juntos
01.2009 - 01.2010
- Consult with advertising agencies or staff to arrange promotional campains in all type of media for products, organization, or individuals.
- Responsible door to door to residence in community to give information about programs.
- Create flyers from community organizations to community.
Education
High School Diploma -
City College of San Francisco
San Francisco, CA06-2005
Skills
- Problem-solving
- Time management
- Customer service
- Safe driving practices
- Punctual and reliable
Timeline
Driver
Gateway Transportation
05.2024 - 05.2025
Caregiver
IHSS In Home Support Services
04.2020 - Current
Driver
Mv Transporation
01.2019 - 03.2020
Driver
Chariot Transit
03.2018 - 12.2019
Administrative Assistance
SCRAP (Scrounger’s Center for Reuse Art Parts)
05.2011 - Current
Administrative Assistance
Goodwill Industries
01.2010 - 01.2011
Administrative Assistance
Human Services Agency
01.2010 - 01.2010
Outreach Worker
Arriba Juntos
01.2009 - 01.2010
High School Diploma -
City College of San Francisco
Awards
Effectively Worked with Team & Received an Award for Best Customer Service
SUMMARY OF QUALIFICATIONS
- Over seven years experience as a commercial driver.
- Excellent customer service provided to internal and external customers.
- Safe Driving practices.
- Strong communication skills, both written and verbal, and posses strong work ethic.
- Very reliable, Honest, work well with a team and independently.
- Mindful of time management.
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