Monica Miguel
Phoenix,Arizona
Summary
Peer Support Specialist with a passion for helping others. Experienced in providing guidance and assistance to clients in need, while promoting positive mental health and well-being.
Overview
9
9
years of professional experience
Work History
Case Aide
Native American Connections
Phoenix, AZ
07.2023 - 09.2024
- Assisted residents with filling out forms and applications related to their cases.
- Provided emotional support to residents dealing with difficult life circumstances or transitions.
- Organized weekly group sessions for residents helping them identify goals and develop plans of action.
- Created daily shift hourly reports summarizing outcomes of entire shift.
- Arranged meetings between caseworkers and residents as needed.
- Prepared written materials such as letters or memos related to specific cases.
- Assisted individuals with completing social service application forms and gathering factual information.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Performed property walks checking security on all utility doors and gates/alarms to ensure residents safety.
Customer Service Representative
AGK Restaurants Inc.
Phoenix, Arizona
07.2019 - 03.2020
- Maintained professional restaurant appearance by handling cleanliness and overall presentation of work areas
- Prevented spread of germs, cleaned and sanitized surfaces and frequently used items on scheduled time basis
- Contributed to positive restaurant reputation by greeting and serving customers with professionalism
- Took orders and processed payments by operating touch screen terminals
- Met all customer needs with fast, friendly and knowledgeable service
- Stayed efficient and productive by using slow periods to stock supplies, prepare ingredients and clean work or customer areas
- Protected customers from cross-contamination and infection risks with thorough sanitizing of work surfaces and utensils
- Processed accurate payments using electronic touch screen register system.
General Clerk
Randstad Phoenix
Phoenix, Arizona
08.2018 - 03.2019
- Supported work flow operations with necessary documentation and supplies
- Managed data entry, scanning documents and inputting specific pieces of information to update files
- Produced accurate medical documentation by correctly retrieving, verifying, and classifying information
- Opened, sorted, and routed incoming mail
- Reviewed files, records, and other documents to obtain information to respond to requests
- Supported team consistently in adhering to all safety guidelines and procedures to ensure safety in work environment
- Assisted in organizing and scanning documents into company system
- Assisted co workers in a team effort to ensure assignment schedules were met and completed in a timely manner.
Peer Support Specialist
Native American Connections Inc.
Phoenix, Arizona
05.2016 - 12.2017
- Assist clients in adhering to treatment plans, such as setting up appointments, arranging for transportation needs and providing peer support
- Assist clients in individual or group sessions to assist them in dealing with substance abuse, mental or physical illness, poverty, unemployment, or physical abuse
- Collaborate with counselors, to plan or coordinate treatment, drawing on client needs
- Coached clients through personal issues and traumas
- Monitor, evaluate, and record client progress with respect to treatment goals
- Entered information into database systems using 10-key, typing and scanning equipment
- Collaborated with team members to meet daily demands and handle challenging projects
- Served clients by going above-and-beyond to offer exceptional support for all needs
- Maintained confidentiality and records with all information.
Production Worker
Staffchex Inc.
Phoenix, Arizona
10.2015 - 01.2016
- Adjusted work to match specifications set for different products and work orders
- Worked high-volume production lines, exceeding 300 units per hour
- Supported record keeping requirements by collecting and reporting on production data
- Performed quality checks on products and parts
- Assembled final finished products and sub assemblies, following strict procedures to complete quality work
- Packaged finished products into boxes, cartons and containers for shipping to customers
- Finished products within specified tolerances, including removing imperfections and altering final dimensions
- Moved products to the next station for further processing or packaging
- Set up, calibrated and continuously adjusted production equipment to achieve the desired production speed and material flow
- Minimized safety hazards by maintaining clean and organized work areas
- Boosted production by proactively reporting supply needs before shortages occur
- Maintained quality assurance to maximize customer satisfaction.
Education
High School Diploma -
Phoenix Indian High School
Phoenix, Arizona05.1981
State Certified -
Marc Community Resources
Phoenix, ArizonaSkills
- Customer service
- Data Entry Software
- Decision-Making
- Group facilitation
- Attention to detail
- Results oriented
- Regulation compliance
- Communication skills
- Documentation and reporting
- Task prioritization
- Safety management
- Active Listening
- Microsoft Access
- Time Management
- Data Confidentiality
- Reliability
Timeline
Case Aide
Native American Connections
07.2023 - 09.2024
Customer Service Representative
AGK Restaurants Inc.
07.2019 - 03.2020
General Clerk
Randstad Phoenix
08.2018 - 03.2019
Peer Support Specialist
Native American Connections Inc.
05.2016 - 12.2017
Production Worker
Staffchex Inc.
10.2015 - 01.2016
High School Diploma -
Phoenix Indian High School
State Certified -
Marc Community Resources
Similar Profiles
Rita DiazRita Diaz
Behavior Health Specialist at Native American ConnectionsBehavior Health Specialist at Native American Connections
Angelina LiraAngelina Lira
Lead Case Manager at Native American ConnectionsLead Case Manager at Native American Connections
Kaleb TotressKaleb Totress
Maintenance Technician at Native American ConnectionsMaintenance Technician at Native American Connections