Summary
Overview
Work History
Education
Skills
Timeline
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Monica Miguel

Phoenix,Arizona

Summary

Peer Support Specialist with a passion for helping others. Experienced in providing guidance and assistance to clients in need, while promoting positive mental health and well-being.

Overview

9
9
years of professional experience

Work History

Case Aide

Native American Connections
Phoenix, AZ
07.2023 - 09.2024
  • Assisted residents with filling out forms and applications related to their cases.
  • Provided emotional support to residents dealing with difficult life circumstances or transitions.
  • Organized weekly group sessions for residents helping them identify goals and develop plans of action.
  • Created daily shift hourly reports summarizing outcomes of entire shift.
  • Arranged meetings between caseworkers and residents as needed.
  • Prepared written materials such as letters or memos related to specific cases.
  • Assisted individuals with completing social service application forms and gathering factual information.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Performed property walks checking security on all utility doors and gates/alarms to ensure residents safety.

Customer Service Representative

AGK Restaurants Inc.
Phoenix, Arizona
07.2019 - 03.2020
  • Maintained professional restaurant appearance by handling cleanliness and overall presentation of work areas
  • Prevented spread of germs, cleaned and sanitized surfaces and frequently used items on scheduled time basis
  • Contributed to positive restaurant reputation by greeting and serving customers with professionalism
  • Took orders and processed payments by operating touch screen terminals
  • Met all customer needs with fast, friendly and knowledgeable service
  • Stayed efficient and productive by using slow periods to stock supplies, prepare ingredients and clean work or customer areas
  • Protected customers from cross-contamination and infection risks with thorough sanitizing of work surfaces and utensils
  • Processed accurate payments using electronic touch screen register system.

General Clerk

Randstad Phoenix
Phoenix, Arizona
08.2018 - 03.2019
  • Supported work flow operations with necessary documentation and supplies
  • Managed data entry, scanning documents and inputting specific pieces of information to update files
  • Produced accurate medical documentation by correctly retrieving, verifying, and classifying information
  • Opened, sorted, and routed incoming mail
  • Reviewed files, records, and other documents to obtain information to respond to requests
  • Supported team consistently in adhering to all safety guidelines and procedures to ensure safety in work environment
  • Assisted in organizing and scanning documents into company system
  • Assisted co workers in a team effort to ensure assignment schedules were met and completed in a timely manner.

Peer Support Specialist

Native American Connections Inc.
Phoenix, Arizona
05.2016 - 12.2017
  • Assist clients in adhering to treatment plans, such as setting up appointments, arranging for transportation needs and providing peer support
  • Assist clients in individual or group sessions to assist them in dealing with substance abuse, mental or physical illness, poverty, unemployment, or physical abuse
  • Collaborate with counselors, to plan or coordinate treatment, drawing on client needs
  • Coached clients through personal issues and traumas
  • Monitor, evaluate, and record client progress with respect to treatment goals
  • Entered information into database systems using 10-key, typing and scanning equipment
  • Collaborated with team members to meet daily demands and handle challenging projects
  • Served clients by going above-and-beyond to offer exceptional support for all needs
  • Maintained confidentiality and records with all information.

Production Worker

Staffchex Inc.
Phoenix, Arizona
10.2015 - 01.2016
  • Adjusted work to match specifications set for different products and work orders
  • Worked high-volume production lines, exceeding 300 units per hour
  • Supported record keeping requirements by collecting and reporting on production data
  • Performed quality checks on products and parts
  • Assembled final finished products and sub assemblies, following strict procedures to complete quality work
  • Packaged finished products into boxes, cartons and containers for shipping to customers
  • Finished products within specified tolerances, including removing imperfections and altering final dimensions
  • Moved products to the next station for further processing or packaging
  • Set up, calibrated and continuously adjusted production equipment to achieve the desired production speed and material flow
  • Minimized safety hazards by maintaining clean and organized work areas
  • Boosted production by proactively reporting supply needs before shortages occur
  • Maintained quality assurance to maximize customer satisfaction.

Education

High School Diploma -

Phoenix Indian High School
Phoenix, Arizona
05.1981

State Certified -

Marc Community Resources
Phoenix, Arizona

Skills

  • Customer service
  • Data Entry Software
  • Decision-Making
  • Group facilitation
  • Attention to detail
  • Results oriented
  • Regulation compliance
  • Communication skills
  • Documentation and reporting
  • Task prioritization
  • Safety management
  • Active Listening
  • Microsoft Access
  • Time Management
  • Data Confidentiality
  • Reliability

Timeline

Case Aide

Native American Connections
07.2023 - 09.2024

Customer Service Representative

AGK Restaurants Inc.
07.2019 - 03.2020

General Clerk

Randstad Phoenix
08.2018 - 03.2019

Peer Support Specialist

Native American Connections Inc.
05.2016 - 12.2017

Production Worker

Staffchex Inc.
10.2015 - 01.2016

High School Diploma -

Phoenix Indian High School

State Certified -

Marc Community Resources

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Monica Miguel