Robert Miller
Grantsville,UT
Summary
Seasoned Owner/Operator with relevant experience in business management and operations. Possess skills in team leadership, strategic planning, and customer service. Known for driving operational growth and achieving business goals. Contributed to profitability and success of previous ventures through effective oversight and hands-on involvement. I ran my own business for twenty two years. I employed fifteen employees. This location had tremendous growth over the years. When I sold this business it was producing over 3.5 million. I was actively involved in all aspects of this business on a daily basis. My highest quality that I attest my success to is excellent customer service. I am currently seeking a new opportunity where I can use the skills that I have attained.
Overview
25
25
years of professional experience
Work History
Owner/Operator
Big O Tires & Service Center
Tooele, Utah
09.2000 - 09.2022
- Developed business plan and budget to maximize profitability.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Created marketing strategies to drive revenue and increase brand visibility.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Established pricing models that balanced competitiveness with profitability goals.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Delivered excellent customer service to clients and fellow employees.
- Devised and implemented marketing strategies to attract new clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Automotive Technician
Henry Day Ford
Salt Lake City, Utah
01.1998 - 09.2000
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Inspected vehicle engines and other components to identify potential issues.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Assisted in the diagnosis of complex electrical issues using appropriate test equipment.
- Performed drive ability tests on vehicles after repairs were completed.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Maintained a clean working environment at all times.
- Demonstrated knowledge of applicable safety procedures while performing repairs.
- Attended technical training courses when available to increase knowledge base.
Education
GED -
Salt Lake Community College
Salt Lake City, UTSkills
- Financial Planning
- Operations Management
- Budget Development
- Staffing
- Staff Training and Development
- Marketing expertise
- Human Resources
- Financial Analysis
- Finance management
- Hiring
- Business Planning
- Marketing Strategy Development
- Sales negotiation
Affiliations
- Anything outdoors. I am a cyclist, runner. I ran the Boston Marthon twice. I completed the Lotoja cycling race four times. I have competed in numerous cycling races and marathons.
- I am a motorcycle racer. I hae competed and won championships on a local amateur level
- I snowmobile, ski.
- Jeep enthusiast
Accomplishments
- My business achieved top ten Big O Tires in the Nation
- I received several image and store cleanliness recognitions
Timeline
Owner/Operator
Big O Tires & Service Center
09.2000 - 09.2022
Automotive Technician
Henry Day Ford
01.1998 - 09.2000
GED -
Salt Lake Community College
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