SILVANIA ANDRADE GONÇALVES
Taunton
Summary
Dynamic and customer-focused professional with experience at High School Dr Teixera De Sousa Cape Verde, excelling in library organization and inventory management. Proven ability to foster strong customer relationships and deliver exceptional service. Skilled in problem-solving and proficient with point of sale systems, ensuring efficient transactions and a welcoming environment.
Overview
4
4
years of professional experience
Work History
Library Organizer
Stationery Shop High School Dr Teixera De Sousa
Fogo
09.2023 - 01.2024
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Performed additional tasks and responsibilities to support library operations.
Store Team Member
Poupança Market
Brava
08.2019 - 12.2021
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Ensured store presentation met company standards by arranging displays attractively and keeping shelves well-stocked.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
Education
High school Diploma -
Doctor Teixeira De Sousa High School
Fogo, Cape Verde07.2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
- Portuguese, Full Professional
- Cape Verde crioulo, Native or Bilingual
Timeline
Library Organizer
Stationery Shop High School Dr Teixera De Sousa
09.2023 - 01.2024
Store Team Member
Poupança Market
08.2019 - 12.2021
High school Diploma -
Doctor Teixeira De Sousa High School