Monica Mireles

Lead a team of personnel to address clean in and clean out procedures at a data center. Conduct hourly patrols, and respond to alarms as appropriate. Within these duties, manage tasks directed by program manager and client's Data Center Security Manager. Collect metrics, train, and mentor personnel on procedural duties as directed by client's needs and as legally required through Department of Criminal Justice Services.

• Managed daily operations to ensure smooth functioning of the support department.
• Monitored employee and customer interactions to assess quality of service.
• Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
• Developed and maintained relationships with partner government agencies both external and internal to enhance mission driven solutions.
• Coached employees through day-to-day work and complex problems.
• Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
• Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
• Created, prepared, and delivered reports to various departments, and senior leaders of the organization.
• Managed specialist team to provide technical assistance and customer service.
• Established strong relationships with key stakeholders, fostering open communication channels for enhanced cooperation.
• Fostered positive team culture, encouraging open communication and collaboration among team members.
• Conducted regular performance reviews, identifying areas for improvement and implementing targeted development plans.

• Maintained excellent communication with contracted instructors, students and officers within the organization.
• Served as a subject matter expert for students enrolled in the program, providing guidance on course contents, and future work responsibilities.
• Taught course approved material of subject matter expertise to incoming officers to the Agency.
• Spoke to 100 plus student interns of our mission and what enabled successful results.
• Worked on standard operating procedures for classroom course content, topics, and overall responsibilities.
• Evaluated student performance and provided constructive feedback, guiding their academic progress and ensuring mastery of course content.
• Mentored junior Agency officers, fostering collaboration and professional growth within the organization.
• Actively participated in a governance structure that defined the school house foundation to ensure sustainment throughout the training center.

• Optimized supply chain efficiency by implementing advanced logistics strategies and coordinating with cross-functional teams.
• Reduced transportation costs through strategic route planning and effective carrier negotiations.
• Conducted thorough analyses of logistics data to identify trends, inefficiencies, and opportunities for cost savings.
• Managed a team of logistic professionals, providing guidance, support, and performance evaluations to ensure continuous improvement.
• Mentored junior staff members, fostering a positive work environment that encouraged professional growth and development.
• Monitored logistics performance and identified improvement opportunities.
• Organized records of vehicles, schedules and completed orders.