Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Monica Mitchell

Billing Analyst
Florence,AL

Summary

Offering your reputable company my strong communication, organizational, computer, legal, and accounting skills, and education, where I may fully utilize each to orchestrate a smooth flow of company operations, while observing all safety measures Summary of Qualifications: MS Office software experience, QuickBooks and Peachtree software experience, experience in customer service, legal and accounting experience. Detail-oriented [Job Title] with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.

Overview

7
7
years of professional experience

Work History

Billing Analyst

Convergent Outsourcing
07.2020 - Current
  • Review and detect suspicious transactions and general problematic activities by customers
  • Actively managed, negotiated, and resolved billing requirement to align with current service level agreements for residential accounts
  • Answer inquiries regarding billing accounts
  • Assist customers with billing issues according to acceptable company guidelines.

Collections Risk Analyst

Compass Bank
02.2017 - 01.2018
  • Answer inquires regarding auto collections loans
  • Assist clients with account recovery according to acceptable lending requirements and principles.

Clinical Care Advisor

Walgreens Call Center
11.2015 - 11.2016
  • Answer inquiries concerning medications and prescriptions
  • Assist clients in navigating the company’s website
  • Register patients
  • Provided outstanding customer service by building rapport to retain customers
  • Handled Treatment Authorization Requests and performed billing procedures, accurately handling and recording credit

Education

Associate of Applied Science - Accounting And Business Management

Calhoun Community College
Decatur, AL
07.2010

Bachelor of Science - Criminal Justice

Alabama State University
Montgomery, AL
07.1996

Skills

  • Categorizing and Classification
  • Telephone Etiquette
  • Billing Data Verification
  • Billing Dispute Resolution
  • Client Rapport-Building
  • Customer Engagement
  • Customer Contact
  • 10-Key Data Entry
  • Payments Posting
  • Office Operations
  • Microsoft Office
  • Interpersonal and Verbal Communication
  • Collection Practices

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Billing Analyst

Convergent Outsourcing
07.2020 - Current

Collections Risk Analyst

Compass Bank
02.2017 - 01.2018

Clinical Care Advisor

Walgreens Call Center
11.2015 - 11.2016

Associate of Applied Science - Accounting And Business Management

Calhoun Community College

Bachelor of Science - Criminal Justice

Alabama State University
Monica MitchellBilling Analyst