Monica Mitchell
Waynesville
Summary
Top-performing and results-driven professional with substantial experience propelling revenue growth, delivering best-in-class customer service, and consistently achieving and surpassing quotas through strategic upselling and account expansion. Strategic account manager with robust seven-year background in direct client interaction and account servicing, supported by history of success in SaaS and telecommunications industry. Talent for developing revenue-boosting strategies, responding to customer inquiries, and managing multiple accounts to meet performance objectives. Ability to drive revenue growth by acquiring new accounts while nurturing relationships with existing clients. Excel at identifying new business opportunities, conducting data-driven analysis, and cross-selling/up-selling products/services. Proficient in MS Office Suite, Salesforce, NetSuite, and DocuSign. Possess strong time management, multitasking, and attention to detail skills.
Overview
27
27
years of professional experience
Work History
Sales Associate
Kay Jewelers
07.2024 - Current
- Built relationships with customers to encourage repeat business.
- Exceed sales quota by 50%.
- Engaged with customers to effectively build rapport and lasting relationships.
Enterprise Account Manager
OnSolve / One Call Now
01.2016 - 01.2023
- Ensured high levels of customer satisfaction by consistently providing swift and professional responses to customer inquiries
- Forecasted both customer retention and upsell opportunities by leveraging data analysis
- Enabled effective upselling and cross-selling to clients by developing a comprehensive understanding of product and service offerings
- Acted as the primary point of contact for addressing client concerns and needs
- Surpassed 2022's sales quota by an impressive 203% and exceeded sales goals each year, while driving growth in renewal/upsell revenue
- Directed portfolio of multiple accounts; demonstrated unwavering dedication in consistently outperforming performance objectives
- Boosted business/revenue growth from existing accounts by formulating and implementing comprehensive strategies
Store Manager
Sterling Jewelers Inc.
01.1998 - 01.2016
- Enabled smooth running of workflow by directing day-to-day retail store operations, including various tasks such as staff scheduling, inventory management, and ensuring exceptional customer service
- Oversaw store performance metrics, encompassing sales, profitability, and customer service ratings
- Established and nurtured robust relationships with fellow team members
- Uphold high standard of customer service excellence
- Optimized product knowledge and boosted sales growth by initiating new product training sessions for employees
- Accomplished and exceeded monthly and annual sales goals consistently
- Achieved top sales position within company for three consecutive years
- Earned place in prestigious President's Club for three years
Education
Bachelor of Science - Marketing, Business Management
Wright State University
Dayton, OHSkills
- Account Portfolio Management
- Strategic Planning & Execution
- Sales Generation/Optimization
- Customer Service Excellence
- Business/Revenue Growth
- Upselling & Cross-Selling
- Data Analysis & Forecasting
- Sales Quota Achievement
- Issue Identification & Resolution
- Client Relationship Building
- Product/Service Knowledge
- Communication Abilities
Key Career Highlights
- Upheld top-tier customer satisfaction ratings throughout tenure.
- Recognized for exceeding annual quotas consistently from 01/01/18 to 12/31/22.
- Oversaw portfolio of 4K accounts generating millions in sales.
- Attained 16 specialized customer-centric certifications.
Timeline
Sales Associate
Kay Jewelers
07.2024 - Current
Enterprise Account Manager
OnSolve / One Call Now
01.2016 - 01.2023
Store Manager
Sterling Jewelers Inc.
01.1998 - 01.2016
Bachelor of Science - Marketing, Business Management
Wright State University
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