Monica Mitchell
3322 NW 52nd Street
Summary
Healthcare professional with strong background in providing administrative support in medical environments. Proven ability to manage high-volume patient interactions and ensure accurate and timely documentation. Reliable team player focused on achieving efficient workflows and adapting to changing needs. Skilled in electronic health records management and patient communication.
Overview
11
11
years of professional experience
Work History
Advanced Medical Support Assistant
Department Of Veterans Affairs - United States Government
10.2016 - Current
- Coordinated patient scheduling and managed appointment systems for efficient care delivery.
- Assisted healthcare providers with patient management, ensuring accurate documentation and compliance with regulations.
- Streamlined administrative processes, enhancing workflow efficiency across medical departments.
- Trained new staff on operational protocols and electronic health record systems to ensure consistency in service delivery.
- Interviewed patients to verify and update clinical and demographic records.
- Developed patient communication strategies to improve engagement and satisfaction within the healthcare system.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
Medical Coder and Billing Accounting Specialist
Advance Dermatology & Cosmetic Surgery
09.2014 - 03.2016
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Maintained a high level of productivity while consistently meeting deadlines for claim submissions.
- Expedited claim resolution with insurance companies through clear communication and prompt follow-up actions.
- Communicated with insurance companies to research and resolved coding discrepancies.
Education
No Degree - Medical Coding And Billing
Florida Career College
Miami, FL02-2006
Skills
- Patient communication
- Data entry
- Medical terminology
- Customer service
Timeline
Advanced Medical Support Assistant
Department Of Veterans Affairs - United States Government
10.2016 - Current
Medical Coder and Billing Accounting Specialist
Advance Dermatology & Cosmetic Surgery
09.2014 - 03.2016
No Degree - Medical Coding And Billing
Florida Career College
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