Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Montero

Burien

Summary

Excellent in customer service and animal care. Skilled in clear communication and teamwork, I effectively addressed client needs while ensuring pet health and safety. I am recognized for maintaining high standards and fostering lasting client relationships.

Overview

8
8
years of professional experience

Work History

Pet Groomer

Paws in the Park
04.2018 - 12.2019
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Educated visitors and staff on proper animal care and handling.
  • Monitored animals for behavioral problems and signs of health issues.

Office Assistant

Olympic Color Rods
10.2017 - 04.2018
  • Prepared and edited documents to produce precise, accurate, and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintaining the invoice filing system.
  • Placed and fulfilled customer online and phone orders.
  • Troubleshoot customer problems

Dog Groomer

Paws in the Park
07.2011 - 10.2017
  • Maintain and follow an appointment book
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.

Education

High School Diploma -

Johnston High School
Johnston, IA
05-2001

Skills

  • Clear and open communication
  • Teamwork and collaboration
  • Professionalism
  • Ability to remain calm in stressful situations

Timeline

Pet Groomer

Paws in the Park
04.2018 - 12.2019

Office Assistant

Olympic Color Rods
10.2017 - 04.2018

Dog Groomer

Paws in the Park
07.2011 - 10.2017

High School Diploma -

Johnston High School