Monica Montoya
Tucson,AZ
Summary
Proven team player and efficient multitasker, I excelled at Guadalajara Grill under Armando Balcázar, enhancing guest satisfaction and fostering organizational growth. Leveraging strong communication skills and equipment care expertise, I effectively resolved service issues, contributing to a loyal clientele base without relying on day-to-day task descriptions.
Overview
1
1
year of professional experience
Work History
Guadalajara Grill
Armando Balcázar
Tucson, AZ
08.2024 - 02.2025
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Helped service staff handle demand by distributing food and beverages.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Built positive relationships with other front-of-house and kitchen staff.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Greeted guests upon arrival and provided them with menus.
- Balanced cash drawers at the end of each shift.
- Provided excellent customer service by anticipating customer needs.
- Assisted staff by serving food and beverages or bussing tables.
Education
Associate of Arts - Fashion Design
Pima Community College
Tucson, AZSkills
- Equipment care
- Teamworker
- Communication
- Problem solver
- Efficient organization
- Flexible schedule
- Organizational growth
- Efficient multitasking
Languages
Spanish
Native/ Bilingual
Affiliations
- Ex band guard member.
- Modeling.
- learning how to design/put together clothes.
- I love running, I used to be a sprinter in track.
- Communication: I love connecting and communicating with people.
Timeline
Guadalajara Grill
Armando Balcázar
08.2024 - 02.2025
Associate of Arts - Fashion Design
Pima Community College
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