Monica Montz

Diagnosed and resolved hardware and software issues to ensure optimal desktop performance.

Facilitated smooth transitions during office relocations or expansions by coordinating efficient setup/configuration of workstations within tight deadlines.

Ensured data security with regular backup procedures, antivirus updates, and system patches implementation.

Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and [Type] policies.

Purchased, setup and installed new computers.

Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.

Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.

Enhanced helpdesk ticketing system, resulting in reduction in support call turnaround time.

Responded to customer inquiries and provided technical assistance over phone and in person.

Installed and configured operating systems and applications.

Configured hardware, devices, and software to set up work stations for employees.

Created user accounts and assigned permissions.

Configured and tested new software and hardware.

Removed malware, ransomware, and other threats from laptops and desktop systems.

Tested new software and hardware prior to deployment.

Patched software and installed new versions to eliminate security problems and protect data.

Helped streamline repair processes and update procedures for support action consistency.

Managed installation, configuration, and maintenance of operating systems and applications.

Supported users with troubleshooting technical problems via remote assistance tools.

Coordinated with vendors for procurement and repair of desktop equipment and peripherals.

Developed documentation for standard operating procedures to enhance team efficiency.

Implemented process improvements that reduced ticket resolution time significantly.

Optimized system functionality through routine maintenance tasks such as disk cleanups, defragmentation, and hardware upgrades.

Participated in staff training sessions to familiarize employees with new technologies being introduced into the workplace environment.

Maintained positive relationships with vendors to secure cost-effective procurement of computer equipment and peripherals when needed.

Enhanced user satisfaction by providing timely technical support and solutions for desktop-related problems.

Reduced downtime by efficiently diagnosing and repairing malfunctioning equipment onsite.

Fostered a collaborative work environment through open communication channels with team members, end-users, and management to address any desktop-related concerns promptly.

Improved system performance by troubleshooting and resolving hardware, software, and networking issues.

Increased productivity by configuring and deploying new workstations tailored to individual user needs.

Operate the central processing unit and the associated peripheral equipment in the computer room.

Verify that all computer reports run to completion and are distributed to the appropriate user departments.

Maintain computer logs indicating overall system performance, computer resource utilization, and error conditions.

Serve as media librarian responsible for maintaining master tape files.

Control the sequence in which jobs are executed based on established priority schedules.

Mount and align printed forms on the computer printer.

Perform Computer programming tasks under supervision of the programmer analyst.

Duties included Switchboard Operator, Mailroom Clerk, Voucher Clerk, Purchasing Clerk, and Keypunch Operator