Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Monica Moore

Summary

With a proven track record at Cleveland Clinic, I developed skills in fast-paced operational administrative coordination and cardiac healthcare coordination, consistently managing multiple task and priorities. Expertise in streamlining processes and enhancing efficiency through effective project coordination and team building. Dynamic strategic, and analytical skills driven process improvements, enhancing efficiency and patient satisfaction. Achievements include streamlining operations and fostering interdepartmental relationships, underscoring my commitment to excellence and innovation in healthcare administration. Seeking a transition into new field where these transferable skills can drive success and innovation.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Administrative Operations Coordinator

Cleveland Clinic
05.2022 - Current
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
  • Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
  • Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
  • Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
  • Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
  • Managed inventory of office supplies, ensuring essential items were always in stock.
  • Facilitated successful audits by maintaining impeccable financial and operational records.
  • Managed complex schedules for senior management to optimize their time and productivity.
  • Organized and maintained digital and physical filing systems, improving document retrieval times.
  • Negotiated with vendors for office supplies, securing cost savings while maintaining quality.
  • Facilitated cross-departmental collaboration by establishing shared project management platform.
  • Assisted in preparation of presentation materials, contributing to successful client meetings and proposals.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

EKG Coordinator/ Certified Cardiac Technician

Cleveland Clinic
11.1992 - 05.2022
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Demonstrated exceptional attention to detail when transcribing physician orders for diagnostic testing or therapeutic interventions related to cardiac health management plans.
  • Gathered and organized materials to support operations.
  • Utilized advanced technical skills to troubleshoot equipment issues, minimizing downtime and maintaining optimal productivity levels within the department.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Strengthened interdepartmental relationships through consistent collaboration on multidisciplinary teams focused on cardiac care improvement strategies.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Optimized scheduling efficiency by coordinating appointments with various departments within the hospital or clinic setting.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Reduced wait times for test results by efficiently processing and analyzing cardiac data.
  • Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
  • Implemented efficient record-keeping systems, ensuring accurate tracking of procedure completion statuses for optimal workflow organization.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
  • Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
  • Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
  • Managed vendor relationships to secure best quality of services and products for organizational needs.
  • Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
  • Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
  • Reduced expenses for office supplies by negotiating contracts with suppliers, achieving cost savings without compromising on quality.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Updated subject matter knowledge by participating in educational opportunities and reading technical publications.
  • Implemented digital filing system, drastically reducing retrieval times and improving document organization.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Expedited test result availability for physicians through meticulous documentation practices and timely communication.
  • Upheld strict confidentiality regarding patient information in accordance with HIPAA regulations, ensuring privacy protection.
  • Supported continued professional development through participation in relevant conferences, workshops, and training sessions.
  • Teamed with cardiologists and electrophysiologists in expediting diagnosis operations, providing detailed data in alignment with physician orders.
  • Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
  • Increased patient satisfaction with thorough explanations of procedures and answering questions.
  • Improved diagnostic accuracy by conducting Holter monitor placements and interpretations.
  • Assisted in the orientation and training of new staff members, fostering an inclusive learning environment that promoted growth within the profession.
  • Conducted electrocardiogram, holter monitoring, loop recorders, pacemaker checks using electronic test equipment, recording devices, and programmers.
  • Provided assistance to electro physiologist, supporting timely processing of orders and cases.
  • Adjusted pacemakers, AICD and loop monitors with commitment to efficiency, data quality and overall comfort of patients.
  • Cultivated productive relationships with vendors specializing in pacers and AICDs, facilitating fulfillment of software and equipment orders.
  • Promoted a team-oriented environment through effective collaboration with colleagues and medical professionals.
  • Ensured patient safety by adhering to strict infection control protocols during all procedures.

Education

Bachelor of Science - Health Administration

University of Phoenix
Beachwood, OH
01-2017

Skills

  • Customer Relationship Management
  • Administrative Assistance
  • Strategic Thinking Skills
  • Analytical Problem Solver
  • Documentation and recordkeeping
  • Microsoft Office Suite
  • In-Depth Medical Terminology
  • Invoice processing
  • Networking and Relationship Management
  • Meticulous attention to detail
  • Data management
  • Spreadsheets
  • Confidential document control
  • Complex Problem-solving
  • Document management
  • Calendar management
  • Meeting facilitation
  • Attention to detail
  • Team collaboration
  • Inventory management
  • Project management
  • Employee development
  • Processing expense reports
  • Multitasking and organization

Certification

  • Notary Public
  • Basic Life Support Certification (BLS)
  • Certified Cardiographic Technician


Timeline

Administrative Operations Coordinator

Cleveland Clinic
05.2022 - Current

EKG Coordinator/ Certified Cardiac Technician

Cleveland Clinic
11.1992 - 05.2022

Bachelor of Science - Health Administration

University of Phoenix

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Monica Moore