Monica Moore
Durham
Summary
Dynamic Patient Service Associate with a proven track record at Durham Pediatrics, excelling in appointment scheduling and patient documentation. Adept at ensuring patient confidentiality while delivering exceptional customer service. Recognized for streamlining processes that enhanced patient flow and satisfaction, fostering a welcoming environment for all.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Service Associate
Durham Pediatrics
09.2024 - Current
- Assisted patients in navigating appointment scheduling and registration processes.
- Provided administrative support by managing patient records and ensuring accuracy.
- Communicated effectively with patients to address inquiries and concerns regarding services.
- Coordinated with healthcare staff to facilitate seamless patient care experiences.
- Supported billing processes by verifying insurance information and processing payments.
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Supported clinical staff by organizing and maintaining patient records for easy access and updated documentation.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
Teacher
Stokes School
08.2017 - 06.2024
- Developed engaging lesson plans that accommodated diverse learning styles.
- Implemented classroom management strategies to foster a positive learning environment.
- Collaborated with colleagues to enhance curriculum and instructional methods.
- Monitored student progress through assessments and provided constructive feedback.
- Utilized educational technology tools to support interactive learning experiences.
- Communicated effectively with parents regarding student performance and development.
- Adapted teaching methods based on individual student needs and feedback received.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Teacher
Southwest Elementary
08.2006 - 07.2016
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Organized extracurricular activities to promote student engagement outside the classroom.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Education
Cardivascular Techician
Pitt Community College
Winterville, NC07-2024
Political Science
Hillside High School
Durham, NC06-1993
Bachelor of Arts - Elementary Education
East Carolina University
Greenville, NC08-2016
Associate of Arts - Elementary Education
Durham Technical Community College
Durham, NC06-2006
Skills
- Patient confidentiality
- Insurance verification
- Appointment scheduling
- Professionalism and etiquette
- Scheduling appointments
- Patient documentation
- Customer service
- Healthcare
Certification
- Cardiovascular Technician Training - Certified
Timeline
Patient Service Associate
Durham Pediatrics
09.2024 - Current
Teacher
Stokes School
08.2017 - 06.2024
Teacher
Southwest Elementary
08.2006 - 07.2016
Cardivascular Techician
Pitt Community College
Political Science
Hillside High School
Bachelor of Arts - Elementary Education
East Carolina University
Associate of Arts - Elementary Education
Durham Technical Community College
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