Monica Moore

Responsible for ensuring the safety, security and well being of youth residents while maintaining order within the facility. Duties include monitoring resident activities, enforcing facility rules. conducting thurough room checks, assisting with daily routines, documenting incidents, and around the clock movement, supporting rehabilitative or educational programs. Serving as a role model, helping de-escalate conflicts, and providing guidance in accordance with facility policies and state regulations.

• Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items. Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests. Keep kitchen staff informed by noting timing of meal progression. Serve orders by picking up and delivering patrons' choices from bar and kitchen; deliver accompaniments and condiments from service bars. Respond to additional patron requirements by inquiring of needs; observing dining process. Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs. Properly open and pour wine at the tableside. Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return. Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons. Contribute to team effort by accomplishing related results as needed. Provide welcoming phone greeting and following Guest ordering procedures. Convey menu information over the phone to Guests and give accurate estimate of delivery time. Perform basic cleaning tasks as needed or directed by supervisor. Fill in for absent staff as needed. Assist with special events as needed. Adhere to grooming and appearance standards consistently. Promptly address customer service issues and refer customers to management when necessary

• Greeting and checking passenger documentation. To check passengers in using a computer based system, issuing boarding cards and baggage labels. Process passengers at the boarding gate. Apply airline regulations which may involve changing excess baggage or upselling. Adhere and apply strict security and safety regulations. Effectively assist passengers with their experience travelling through the airport

• Managed a staff of 6 people. Also Merchandising sales floor, and remerchandising the sales floor. Upon shipment of new arrivals, and new merchandise. Hitting targets and daily goals every month, as well as implementing strategies to improve sales. Some stockroom duties like resensoring and shipping out orders. Changing floor plans due to upcoming sales, to have a better forecast on future sales. Recruiting and training new staff in the womens department on Policies & Procedures. Clienteling and building personal relationship with customers to obtain a high level of customer service in our store.

• Delivered excellent customer service by greeting and assisting each customer. Design and implemented customer satisfaction metrics. Moved to a new store location and assisted in recruiting and training new staff. Reorganized the sales floor to meet company demands. Stocked and restocked inventory when shipments were received. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Fulfilled customer shipping needs using UPS and USPS methods. Trained all new managers on store procedures and policies. Maintained daily record of all transactions. Wrote order supply requests to replenish merchandise. Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings

• Responsible for the application of knowledge, skills, tools, and techniques to meet the project requirements. Manage projects ranging from 20-2000 sites. Review and complete proposals. Responsible to establish project scope, timeline, and money. Assign responsibility to project team members for milestones and tasks during a project lifecycle. Establish a system of change order management documentation, and communication to maximize project profitability. Establish relationship with customers. Up-sell our product in high volume. Approving extensions of clients’ contracts