Monica Morales

Senior Administrative Assistant

College of the Canyons Veterans Resource Center

2013.02 - 2022.02

Assisted Program Director with day-to-day operations, senior-level and complex administrative duties, supervised part-time staff; maintained Director’s schedules, coordinated management meetings, assisted director with travel arrangements and expense reports
Communicated with executive, administrative, management, team and customer personnel to gather or convey relevant information, and provided logistical support
Assisted with the management of the routine activities of the Veterans Resource Center in the absence of the Director
Worked closely with the Director and in conjunction with all Veterans Resource Program staff, planning, coordinating, and implementing department programs, activities, and services
Served as the Veterans Resource Center technical expert and as a liaison between veteran students and COC Student Services for students; faculty; and the community, and Veteran Affairs
Collaborated with essential student support service departments on various meetings, activities, and projects
Performed complex technical functions, including maintenance and knowledge in all technical facets of the Veterans Resource Center and Student Services, activities, and other services
Assessed student needs, troubleshoot, researched, and provided direction for appropriate services and resources
Interpreted, communicated and ensured compliance and proper application of complex district, state, federal regulations, laws, legal mandates, policies, rules, and guidelines to a variety of operational procedures
Complied with FERPA and confidential information, protected PII (Personally Identifiable Information) and SPI (Sensitive Personal Information)
Managed, planned, directed, and organized assigned projects
Provided support for the development of contracts with state and federally funded agencies, workforce development, and educational support programs
Performed normal office functions such as setting up and maintaining files/content; vetting callers and making proper referrals; arranging meetings and tours, arranging for catering, maintaining Outlook Calendars; and receiving, referring, or answering mail
Created new program processes and procedures related to new standards of VA benefits, reporting measurable outcomes, and coordinating responses to data and report requests
Reviewed and interpreted college cost summary sheet
Acted as the point of contact for Veteran students
Assisted the Director with monitoring and updating of the department budget(s) and grants; assist in resolving budget issues and problems; processed expense reports, purchase requisitions, travel authorizations, reimbursements, and requisitions, and other financial or budget related items
Reviewed and provided regular budget reports to Director
Compiled, inputted, updated, verified, prepared and maintained information and statistical reports, ran queries, reported measurable outcomes, and identified data needs
Generated reports for District, State, and Federal agencies
In collaboration with the Director, coordinated data collection to evaluate and support programs and services
Utilized district’s administrative software and or other computer applications to query the system for data; including information that may be of a privileged or sensitive nature
Assisted in the administration of training programs including training working groups, running reports, assigning training, budgeting, compliance training, soft skills courses among others to help veterans and employees cultivate their skills and knowledge
Prepared and reviewed correspondence, reports, and other forms of communication independently or in accordance with general instructions concerning a wide range of subjects requiring a thorough knowledge of departmental and college policies, regulations, and operational procedures
Served as departmental lead clerical and senior administrative support
Performed, directed, and coordinated routine administrative and clerical tasks including but not limited to preparation of meeting minutes for various committees and distributed in the appropriate format as required, maintained calendars, schedules, appointments, workshops, picked-up and distributed mail, received and stored supplies and materials, maintained office inventory, answered and redirect inquiries, tracked and maintained student files and records
Operated general office equipment, such as computers, copier, fax machine, shredder
Typed, proofread, and processed various documents, including general correspondence, memos, and statistical data
Performed document imaging tasks as needed in compliance with institutional Paperless guidelines
Coordinated office activities and public events.
Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Coordinated, organized, oversaw and facilitated student veteran advisement, student veteran orientations and workshops for all new and continuing students
Assisted Director with coordinating internal and external briefings/presentations; coordinated agendas, logistics, setting-up and leading key management and technical meetings; taking meeting notes or minutes
Organized meetings as appropriate and attended meetings appropriate to assigned projects
Attended staff meetings, published agendas and followed-up on action items
Coordinated, supervised, trained, and provided daily work directions to lower level classified staff, short –term employees and /or college assistants
Cross-trained and performed the essential duties of equal or lower level classifications/positions within the department, as needed
Served as an information resource person to staff, students, the public, and other governmental/ community agencies regarding Veteran Services information, policies, procedures, and practices
Attended specialized training as required
Performed other related duties as assigned.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Conducted research to assist with routine tasks and special projects.

Summary

Overview

Work History

Senior Administrative Assistant

Education

Associate of Arts - Psychology

Associate of Arts - Liberal Arts And Sciences

Associate of Arts - English Literature

Skills

Timeline

Senior Administrative Assistant

Associate of Arts - Psychology

Associate of Arts - Liberal Arts And Sciences

Associate of Arts - English Literature

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